My laptop microphone will not work. How do I fix that null

I have the same problem. As mentioned above, it's a driver issue. Tech support spent hours with me loading & loading drivers and it still fails. Finally, their solution was to have me go to the paid tech support organization for a fix. It is still broken. My advice is, if at all possible, return the laptop and getting something else.

Had the same problem, because AMD issued a malfunctioning driver that was included in both the 1909 and 2004 Windows update packages. My unit was sent back twice for special installation and still not corrected. Now AMD seems to have issued a corrected driver and with HP online support it is working fine. Don't think this would happen with an Intel chip though.

Had the same issue with this model last week. Going to ‘Check Updates’, installing the latest software, and restarting the computer afterwards fixed it for me.

Did you turn up the volume. Q1-hardware or software? Use a headphones with microphone and plug in. If that works your pc micro might not be working. Q2- is the microphone setup in software properly. Hp has some support software. Run that and test. Use a program like zoom to test does microphone work There are lots of places in the System that allow adjustment of microphone. That’s not an answer for here. Try Geek squad.

You should contact HP support at https://support.hp.com or call them at 1-800-HPINVENT.

“My laptop microphone will not work. How do I fix that”

Asked by edwin 5 years ago

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HP - ENVY x360 2-in-1 15.6" Touch-Screen Laptop - AMD Ryzen 7 - 8GB Memory - 512GB SSD - Nightfall Black-Front_Standard

1-5 of 5 Answers

I have the same problem. As mentioned above, it's a driver issue. Tech support spent hours with me loading & loading drivers and it still fails. Finally, their solution was to have me go to the paid tech support organization for a fix. It is still broken. My advice is, if at all possible, return the laptop and getting something else.
Answered by Reviewer2beNamedL8er 5 years ago
Sorry, there was a problem. Please try again later.
Had the same problem, because AMD issued a malfunctioning driver that was included in both the 1909 and 2004 Windows update packages. My unit was sent back twice for special installation and still not corrected. Now AMD seems to have issued a corrected driver and with HP online support it is working fine. Don't think this would happen with an Intel chip though.
Answered by snowonder 5 years ago
Sorry, there was a problem. Please try again later.
Had the same issue with this model last week. Going to ‘Check Updates’, installing the latest software, and restarting the computer afterwards fixed it for me.
Answered by Thomas 5 years ago
Sorry, there was a problem. Please try again later.
Did you turn up the volume. Q1-hardware or software? Use a headphones with microphone and plug in. If that works your pc micro might not be working. Q2- is the microphone setup in software properly. Hp has some support software. Run that and test. Use a program like zoom to test does microphone work There are lots of places in the System that allow adjustment of microphone. That’s not an answer for here. Try Geek squad.
Answered by Johnno 5 years ago
Sorry, there was a problem. Please try again later.
You should contact HP support at https://support.hp.com or call them at 1-800-HPINVENT.
Answered by HP Team 5 years ago
Sorry, there was a problem. Please try again later.