A:AnswerThank you for the question. The seller determines that. Pre-owned may mean there are no changes, refurbished may mean there are upgrades to the original unit. Please reach out the seller directly for clarification.
A:AnswerHi Angel, thank you for the question. Yes, you can connect an external mouse and speaker. Apologies, we don't understand the last part of your question.
A:AnswerI'm sorry that you have experienced this issue. I recommend reaching out to HP Support so they can assist you. They have access to more tools to assist you. Here's the link to HP Support: http://support.hp.com/us-en . Click "Contact HP" at the bottom left of the page. Alternatively, you can reach them by phone at 1-800-474-6836.