“I JUST BOUGHT THIS PC. A FRIEND GAVE ME A DELL SR2320L MONITOR. THE MONITOR WORKS FINE WHEN I CONNECT IT TO A CHROMEBOOK BUT IT GOES TO SLEEP MODE WHEN I CONNECT IT TO THIS PC. I’M USING AN HDMI CABLE. HELP! XMAS PRESENT FOR 10 YEAR OLD! THANKS”
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1-4 of 4 Answers
I recommend reaching out to HP support or the Best Buy Geek Squad to assist you with this issue. It is hard to determine from your question if it could be an issue with resolutions, the port you are trying to use, or some other issue.
Sorry, there was a problem. Please try again later.Same exact issue with me....this is very disappointing.
Sorry, there was a problem. Please try again later.One more thing- Try a new HDMI cable. It's worth a shot.
Sorry, there was a problem. Please try again later.I'm not really sure why this happened. 2 things to try. Make sure the HDMI is plugged into the proper inputs on the monitor and PC. Also go into the PC's Settings and look for "Power Options" or "Energy Saver" and adjust where it says something like, "Turn Display Off after" 10 minutes. If possible try another monitor and see what happens. If another monitor does the same thing the problem is on the PC end and it's probably the power options. If the other monitor doesn't go to sleep... it's the Dell monitor. Check the settings on the Dell monitor too for "sleep" options. Good Luck
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