machine will not turn on. dead. no lights. tried holding down the power button for 20 sec., no result. acts as though there is no power. checked outlet and cord, both working. what can I try? null

Question

Africajack · Accepted Answer

Return to the store. Hopefully you saved the record or receipt and/or purchased the 4 yr replacement warranty like I did. I’m on my third replacement.

HP Team · Answer

Hello.  We are sorry to hear about the challenges you are experiencing.  We recommend reaching out to HP Support by visiting https://support.hp.com

“machine will not turn on. dead. no lights. tried holding down the power button for 20 sec., no result. acts as though there is no power. checked outlet and cord, both working. what can I try?”

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