“In attempting to replace the ink cartridges, the printer does not recognize them.”

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• 1) make sure it is genuine HP ink. 2) 902 is the model you need. 3) lately some of the cartridges have come out bad from the factory. Take the cartridge back for a replacement. 4) if the printer is old it could have just failed. Contact HP support. They have been very helpful in the pass for me.

  Answered by TxB0y 6 years ago

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• If you are having an issue replacing the ink and bought the correct ones please reach out to HP support to troubleshoot.

  Answered by HP Team 6 years ago

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