A:Answer Oh, no!! We're so sorry to hear about this! Did you make sure to buy the correct cartridges for your printer (the HP 902 Cyan, Yellow, Magenta, or the 902XL high yield variations)? We also recommend doing any system/firmware updates; if that doesn't work, please reach out to us at http://support.hp.com/us-en click "Contact HP" at the bottom left of the page.