“Why did mine come without the rgb keyboard? I bought this same exact laptop and even on my email receipt has a picture with the different colored keyboard but mine only came with a red keyboard. How can I get this fixed?”
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According to the HP specs database it should have a Full-size 2-zone lighting backlit keyboard with numeric keypad and NKRO. It does not mention RGB. I would reach out to Best Buy customer support if you notice errors in the listing.
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