“I just bought this computer and it will randomly go to a black screen and restart, It will do it during gaming, listening to music, or even just browsing the web, what is the fix for this issue?”

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• This is probably too late, but I would suggest opening it and reseating all the parts and connections that you can (e.g., that connect to the MOBO). It could be a RAM or power issue, but it more than likely is the GPU.

  Answered by luislast 3 weeks ago

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• In such a situation, I would contact HP and Best Buy.

  Answered by GabrielleG 1 month ago

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• I bought a different pre build and that happened to me crashing every 4-5 minutes no port display popping up your gpu or software is messed up gotta return or get advanced replacement. That’s why I’m looking at pcs I have to wait till Monday to even report it.

  Answered by Anonymous 2 months ago

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