“Specification's state a 2 year warranty. Is this correct?”
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NO. Sadly, we are unhappy with our recent HP OmniBook X Purchase at Best Buy January 26, 2026. Not because the device itself has issues, but because we relied on the information from a reputable seller, Best Buy and our past 3 decades experience with HP itself and in spite of that, one of the most important, deciding factors in our purchase decision was misrepresented, the warranty. The Best Buy web site clearly states in the specifications that this particular laptop had a 2-year warranty for parts and labor. It was not a separate purchase item. It was included in the price. And we verified that with the agent assisting with our purchase. After setting up our devices and getting them registered with HP, we realized HP only acknowledged a 1-year warranty. We tried HP's process for double checking the warranty and disputing it, but the link for the dispute was nowhere to be found. This was a Windows 11 Home version, not a business computer. We should have been able to easily find the dispute link. After many calls to Best Buy, HP, back to Best Buy, again to HP... We were told that yes, the specifications at Best Buy did state a 2-year warranty, but each company said the other was the responsible party. Neither company would reach out to the other company on our behalf to resolve the issue. Neither company would solve the issue themselves in the spirit of customer service and satisfaction. Both companies tried to "solve" the issue by having us each buy an extended warranty. We relied on Best Buy's specifications for the laptops we bought and were not satisfied when it turned out That neither HP nor Best Buy would honor the 2 year-warranty specified with the purchase of each of our laptops. HP - OmniBook X - Copilot+ PC - 17.3" Full HD Touch-Screen Laptop - Intel Core Ultra 9 288V 2024 - 32GB Memory - 2TB SSD - Glacier Silver Model: 17-dd0043dx SKU: 6636931
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