“It appears that the only way to increase the capacity is to swap out the SSD for a larger one or buy a machine with higher capacity. Why does the service guide then show two SSD ports (see attached)?”
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Thank you for your question about this HP OmniDesk! One M2 port is 80mm in length and occupied by the factory-installed SSD while the other M.2 is much shorter and has the WLAN module. You can find an SSD in that form factor, but there is no guarantee that the computer BIOS will pick it up. Additionally, you would need to shift your WLAN and Bluetooth to the external USB ports to retain those features. Your best option is to use an external SSD to add another drive.
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