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The return/exchange period is 15 days (Elite - 30 days & Elite Plus - 45 days). The easiest thing would be to bring the laptop up to any Best Buy store, but you would have the option to ship it back to us. You would be responsible for the shipping fees. http://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014 Thanks!
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