A:AnswerThe return/exchange period is 15 days (Elite - 30 days & Elite Plus - 45 days). The easiest thing would be to bring the laptop up to any Best Buy store, but you would have the option to ship it back to us. You would be responsible for the shipping fees.
http://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014
Thanks!
A:AnswerYou should be able to purchase using a Best Buy gift card if you have one. Just enter the gift card information during the checkout process.
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A:AnswerGood question. You can either wait until your computer prompts you to upgrade to Windows 10 or you can go to Microsoft's website directly and download and install Windows 10.
Here is a link with instructions on how to upgrade to Windows 10: https://www.microsoft.com/en-us/windows/windows-10-upgrade
I hope this helps.
A:AnswerDid you purchase the laptop from Best Buy? If so, then you would have within 15 days (Elite - 30 days & Elite Plus - 45 days) to process a return or exchange. Otherwise, you can try submitting your laptop through our Trade-in Program.
http://www.bestbuy.com/site/misc/best-buy-trade-in/pcmcat133600050011.c?id=pcmcat133600050011
Thanks!
A:AnswerGood question. This laptop was released in June of 2015. It comes with a 30-day trial of Office 365. Once the trial periods ends, you have to renew Office to continue using it.
For detailed specs on this laptop, please visit the following link: http://images10.newegg.com/UploadFilesForNewegg/itemintelligence/Hewlett-Packard/c046908881446036130137.pdf
I hope this helps.
