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Did you purchase the laptop from Best Buy? If so, then you would have within 15 days (Elite - 30 days & Elite Plus - 45 days) to process a return or exchange. Otherwise, you can try submitting your laptop through our Trade-in Program. http://www.bestbuy.com/site/misc/best-buy-trade-in/pcmcat133600050011.c?id=pcmcat133600050011 Thanks!
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