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You should be able to remove it by simply opening the case. There is one large screw, black, that can be removed with either a flat-blade or Phillips screw driver. It's on the back where all the cables are plugged in, almost opposite of the DVD drive and half-way along the edge.
Sorry, there was a problem. Please try again later.depending on how long you have owned it, first choice is to get it fixed under warranty by the GEEKS, If that's not an option, open the tower and retrieve it.
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