A:AnswerHi Susan. I would suggest you speak with HP support at https://support.hp.com. You can also reach them by phone at 1-800-474-6836. The laptop has HP Coolsense installed. Here is a link to information on HP Coolsense software which also could help.
A:AnswerYou can try these troubleshooting steps: https://support.hp.com/us-en/document/c03430151 If you need further assistance, visit https://support.hp.com
A:AnswerThis is not a Chromebook. This is a laptop that has Windows 10 in S Mode. That means you can use the Microsoft Edge browser or apps from the Microsoft Store.
A:AnswerThere are adapters (like a flash drive) that you can use to attach a data SIM card to your laptop for internet. This is a great choice if you do not want to use a hotspot.
A:AnswerWhile this is not a computer designed primarily for gaming, it could play some games. We recommend reaching out to the developers of the game to inquire about the specifications needed to meet their minimum and recommended specifications. A lot of modern AAA titles will list a dedicated GPU as a recommended requirement and this unit does not feature one.
A:AnswerThe battery life is Up to 8 hours and 15 minutes. Battery life will vary depending on various factors including product model, configuration, loaded applications, features, use, wireless functionality, and power management settings. The maximum capacity of the battery will naturally decrease with time and usage.
A:AnswerPer online chat with someone at Bestbuy sales asking the same question, they stated the models are the exact same computer but model numbers changed due to stock reasons. I had purchased the 0013 model for black Friday but the screen was defective. Went to bestbuy to exchange after Christmas but store told me there were no more in stock so I had to get a refund. When I got home and saw the 1013 in stock and noticed it had the same specs, I contacted Bestbuy online chat and they were able to confirm they are the same computer and allowed me to order the 1013 model and honored the black Friday price.
A:AnswerNot sure if it is good for playing games. I haven’t played video games for over 20 years. However, it does work great for reading Emails and checking Facebook.
A:AnswerThis laptop has the 8 GB DDR4-3200 SDRAM (1 x 8 GB) installed. The system can use DDR4 PC4-25600 • CL=22 • Unbuffered • NON-ECC • DDR4-3200 • 1.2V • 2048Meg x 64 • You can check with Geek Squad to see what is available at Best Buy.
