Questions & Answers

Name: Huawei - Honor 5X 4G with 16GB Memory Cell Phone (Unlocked) - Gold
Brand: Huawei
SKU: 5217701
Price: 199.99 USD
Rating: 4.4 (326 reviews)

Huawei - Honor 5X 4G with 16GB Memory Cell Phone (Unlocked) - Gold

Model:: KIW-L24; |
SKU:: 5217701

User rating, 4.4 out of 5 stars with 326 reviews.

Highly rated by customers for:

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QuestionI was wondering what company will I have to go through for a monthly coverage plan, will U.S. Cellular accept this, does it have its own monthly plan?
Asked 8 years ago by Chris.
- Answer This is an unlocked phone so it's compatible with most US carriers.
  Answered 8 years ago by Pops
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QuestionIs it new?
Asked 8 years ago by ruben.
- Answer The Honor 5x, if purchased from Best Buy, will be brand new with it's 13 megapixel camera and it's octa-core processor. (SP)
  Answered 8 years ago by Huawei Customer Care
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QuestionDoes this phone have Multilanguage including Chinese ?
Asked 8 years ago by Helen.
- Answer Yes, the Honor 5x has multi-language support and can be configured to use the Chinese language. [sv]
  Answered 8 years ago by Huawei Customer Care
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QuestionIs this Honor 5x cellphone compatible with straight talk wireless service
Asked 8 years ago by Anonymous.
- Answer Yes, the Honor 5x is an unlocked GSM device that supports the following bands: LTE FDD: B2/B4/B5/B12/B17; WCDMA: B1/B2/B4/B5; GSM:850/900/1800/1900MHz; You can use the information above to crosscheck carrier compatibility. Hope this helps! [sv]
  Answered 8 years ago by Huawei Customer Care
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QuestionCompatible with what phone plans?
Asked 8 years ago by Cmtb2.
This question was asked about the related product: Huawei - Honor 5X 4G with 16GB Memory Cell Phone (Unlocked) - Gray
- Answer I got for Cricket but also for ATT and TMobil
  Answered 8 years ago by luckyfrys
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QuestionWorks in China
Asked 8 years ago by Linyan.
- Answer The Honor 5X is unlocked for US (GSM) networks. Please check with your local carrier to see if the Honor 5X supports the frequency bands in your country. The frequency bands the Honor 5X supports in the US are: FDD LTE/WCDMA/GSM FDD B2/B4/B5/B12/B17 UMTS B1/B2/B4/B5 GSM 850/900/1800/1900 (NS)
  Answered 8 years ago by Huawei Customer Care
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QuestionWill a restocking fee have to be paid after the 14 day grace period since this is a Christmas gift? Does the January 15 date apply for cell phones without a fee having to be paid?
Asked 8 years ago by Anonymous.
- Answer Unfortunately we can't speak on Best Buy's return policy. We advise you contact Best Buy customer service for their return policy. (SP)
  Answered 8 years ago by Huawei Customer Care
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Questioncan I use this with tracfone?
Asked 8 years ago by cs.
- Answer The Honor 5x is unlocked for GSM networks in the US only. Check the following bands with Tracfone to see if they support the Honor 5x: The frequency bands the Honor 5X (KIW - L24) supports in the U.S. are (ED): FDD LTE/WCDMA/GSM FDD B2/B4/B5/B12/B17 UMTS B1/B2/B4/B5 GSM 850/900/1800/1900 Only works with AT&T and T-Mobile (No Sprint, Virgin Mobile or Verizon) (SP)
  Answered 8 years ago by Huawei Customer Care
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QuestionDoes this phone have a warranty?
Asked 8 years ago by Anonymous.
- Answer Yes. The Honor 5X comes with a 12-month manufactures warranty from date of purchase. Note: you will need to register the device here: https://store.hihonor.com/in/registration-process (NS)
  Answered 8 years ago by Huawei Customer Care
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QuestionWill this phone work with MTS in Russia? does it have Russian language? Thanks!
Asked 8 years ago by Alan.
This question was asked about the related product: Huawei - Honor 5X 4G with 16GB Memory Cell Phone (Unlocked) - Gray
- Answer Worked and Works in India as its GSM international unlocked. Dont know about Russian language. I believe i did see Russian language.
  Answered 8 years ago by Master
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QuestionRecently purchased Huawei Ascend XT phone? Will Huawei Honor 5X case fit my new phone. If not, can you suggest a case for it?
Asked 8 years ago by kevin.
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QuestionCan we download "what's app" on this phone to make video calls internationally ? Also needs to know if there is any special offer for thanksgiving?
Asked 9 years ago by Spicegirl.
- Answer Yes, you can download what's app on the Honor 5x and yes you can make international video calls. As far as the special offers check BestBuy.com and your local best buy stores. (SP)
  Answered 9 years ago by Huawei Customer Care
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QuestionDoes this phone work with Family Mobile?
Asked 9 years ago by Benny.
- Answer Yes it will! The Honor 5x is compatible with any GSM network. (SP)
  Answered 9 years ago by Huawei Customer Care
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QuestionWill this phone work on a virgin mobile plan?
Asked 9 years ago by John.
- Answer Hi John, the Honor 5X will not work with Virgin Mobile. The 5X is a GSM device which will only work with networks like AT&T and T-Mobile. Virgin Mobile is on Sprints CDMA network. (DM)
  Answered 9 years ago by Huawei Customer Care
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Questioncurrentyl have an lg can the sim card be transfered to this phone?
Asked 9 years ago by Anonymous.
- Answer The Honor 5x is unlocked and supports Nano-SIM and Micro-SIM cards. As long as your current LG device is a GSM phone with one of these SIM types it will work great! [sv]
  Answered 9 years ago by Huawei Customer Care
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QuestionCan this phone use in Canada with FIDO carrier service? And is this 2015 phone or 2016?
Asked 9 years ago by Curious.
- Answer The 2016 Honor 5X variant for the US is Model KIW - L24. This model is unlocked for US GSM networks (ie: AT&T or T-Mobile). You will need to check with FIDO to ensure the device works with their network. Please check with your local carrier to see if the Honor 5X supports the frequency bands in your country. The frequency bands the Honor 5X (KIW - L24) supports in the US are: FDD LTE/WCDMA/GSM FDD B2/B4/B5/B12/B17 UMTS B1/B2/B4/B5 GSM 850/900/1800/1900 (NS)
  Answered 9 years ago by Huawei Customer Care
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QuestionSince this is an unlocked phone. Can I use it in Canada with the local service carrier?
Asked 9 years ago by Curious.
This question was asked about the related product: Huawei - Honor 5X 4G with 16GB Memory Cell Phone (Unlocked) - Gray
- Answer Yes you can use in canada
  Answered 8 years ago by Sand
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QuestionDoes this phone work in India ?
Asked 9 years ago by Rudy.
- Answer Hi Rudy, this honor 5X is designed to specifically work for the US Markets. However, below are a list of the bands supported by the 5X. You can check with your current carrier to see if it will work for your location. (DM) LTE FDD：B2/B4/B5/B12/B17 WCDMA：B1/B2/B4/B5 GSM：850/900/1800/1900MHz
  Answered 9 years ago by Huawei Customer Care
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QuestionWill this phone work in Jamaica in the Caribbean
Asked 9 years ago by Pdog.
This question was asked about the related product: Huawei - Honor 5X 4G with 16GB Memory Cell Phone (Unlocked) - Gray
- Answer Hi Pdog, the honor 5X is designed to specifically work for the US Markets. However, below are a list of the bands supported by the 5X. You can check with your current carrier to see if it will work for your location. (DM) LTE FDD：B2/B4/B5/B12/B17 WCDMA：B1/B2/B4/B5 GSM：850/900/1800/1900MHz
  Answered 9 years ago by Huawei Customer Care
  Answer this question
QuestionIn the 'Phone Management" application where the battery life % is shown, the word "Remaining" is incorrectly spelt as "Remainning". Can this be fixed?
Asked 9 years ago by metalhead.
- Answer Thank you for your feedback. We suggest that you call our call center so we can see if this is a third party application issue or a previously installed application issue and then we can advise you on how to fix the spelling error. 1-844-524-6667. (SP)
  Answered 9 years ago by Huawei Customer Care
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Questions & Answers

Huawei - Honor 5X 4G with 16GB Memory Cell Phone (Unlocked) - Gold

Q: QuestionI was wondering what company will I have to go through for a monthly coverage plan, will U.S. Cellular accept this, does it have its own monthly plan?

Q: QuestionIs it new?

Q: QuestionDoes this phone have Multilanguage including Chinese ?

Q: QuestionIs this Honor 5x cellphone compatible with straight talk wireless service

Q: QuestionCompatible with what phone plans?

Q: QuestionWorks in China

Q: QuestionWill a restocking fee have to be paid after the 14 day grace period since this is a Christmas gift? Does the January 15 date apply for cell phones without a fee having to be paid?

Q: Questioncan I use this with tracfone?

Q: QuestionDoes this phone have a warranty?

Q: QuestionWill this phone work with MTS in Russia? does it have Russian language? Thanks!

Q: QuestionRecently purchased Huawei Ascend XT phone? Will Huawei Honor 5X case fit my new phone. If not, can you suggest a case for it?

Q: QuestionCan we download "what's app" on this phone to make video calls internationally ? Also needs to know if there is any special offer for thanksgiving?

Q: QuestionDoes this phone work with Family Mobile?

Q: QuestionWill this phone work on a virgin mobile plan?

Q: Questioncurrentyl have an lg can the sim card be transfered to this phone?

Q: QuestionCan this phone use in Canada with FIDO carrier service? And is this 2015 phone or 2016?

Q: QuestionSince this is an unlocked phone. Can I use it in Canada with the local service carrier?

Q: QuestionDoes this phone work in India ?

Q: QuestionWill this phone work in Jamaica in the Caribbean

Q: QuestionIn the 'Phone Management" application where the battery life % is shown, the word "Remaining" is incorrectly spelt as "Remainning". Can this be fixed?

QuestionI was wondering what company will I have to go through for a monthly coverage plan, will U.S. Cellular accept this, does it have its own monthly plan?

QuestionIs it new?

QuestionDoes this phone have Multilanguage including Chinese ?

QuestionIs this Honor 5x cellphone compatible with straight talk wireless service

QuestionCompatible with what phone plans?

QuestionWorks in China

QuestionWill a restocking fee have to be paid after the 14 day grace period since this is a Christmas gift? Does the January 15 date apply for cell phones without a fee having to be paid?

Questioncan I use this with tracfone?

QuestionDoes this phone have a warranty?

QuestionWill this phone work with MTS in Russia? does it have Russian language? Thanks!

QuestionRecently purchased Huawei Ascend XT phone? Will Huawei Honor 5X case fit my new phone. If not, can you suggest a case for it?

QuestionCan we download "what's app" on this phone to make video calls internationally ? Also needs to know if there is any special offer for thanksgiving?

QuestionDoes this phone work with Family Mobile?

QuestionWill this phone work on a virgin mobile plan?

Questioncurrentyl have an lg can the sim card be transfered to this phone?

QuestionCan this phone use in Canada with FIDO carrier service? And is this 2015 phone or 2016?

QuestionSince this is an unlocked phone. Can I use it in Canada with the local service carrier?

QuestionDoes this phone work in India ?

QuestionWill this phone work in Jamaica in the Caribbean

QuestionIn the 'Phone Management" application where the battery life % is shown, the word "Remaining" is incorrectly spelt as "Remainning". Can this be fixed?