Questions & Answers

Q: QuestionIs this phone the same as a nexus 6p

Asked 9 years ago by Chuck.

• A:Answer Hello Chuck, I'd love to assist you. Unfortunately, they're not the same device. The Honor 5X has a 5.5" FHD (1920x1080) IPS display with a 3000 mAh battery. The Nexus 6p has a 5.7" WQHD (2560 x 1440) AMOLED display at 518 ppi with a 3450 mAh battery. If you have any other questions about the Nexus 6P or the Honor 5X, please give our Huawei Support Team a call at 1-888-548-2934. (ED)

  Answered 9 years ago by Huawei Customer Care

  
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Q: Question2 questions can I purchase this in best buy instead of online also if it can be purchased in best buy when it be in stock?

Asked 9 years ago by KianiSJ.

• A:Answer Yes. Best Buy sells the Honor 5X both in stores and online. To purchase the device in-store, follow the link: http://www.bestbuy.com/site/searchpage.jsp?st=honor+5x&_dyncharset=UTF-8&id=pcat17071&type=page&sc=Global&cp=1&nrp=&sp=&qp=&list=n&af=true&iht=y&usc=All+Categories&ks=960&keys=keys and click on the "Pick Up Today" tab next to "All Items". (NS)

  Answered 9 years ago by Huawei Customer Care

  
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Q: QuestionI am a T-mobile customer in USA. Will this phone work properly? Will I continue getting LTE? Lastly, how does warranty work for this phone? I am excited to get this phone!

Asked 9 years ago by Vraj.

• A:Answer Yes, the phone with work with T-Mobile and you will continue getting LTE. It has a 12 month warranty on parts and labor from the date of purchase.

  Answered 9 years ago by CommunityAnswer

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Q: QuestionIs this phone compatible with the verizon network?

Asked 9 years ago by savtie.

• A:Answer Unfortunately, the Honor 5x isn't compatible with CDMA networks. The 5x is compatible with GSM networks, like AT&T and T-Mobile. (ED)

  Answered 9 years ago by Huawei Customer Care

  
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Q: QuestionDoes this device work with at&t straight talk?

Asked 9 years ago by BluCraze.

• A:Answer Hello BluCraze, the Honor 5X will work with AT&T Straight Talks network. (DM)

  Answered 9 years ago by Huawei Customer Care

  
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Q: QuestionWhen will voLTE be enabled for t mobile?

Asked 9 years ago by Anonymous.

This question was asked about the related product: Huawei - Honor 5X 4G with 16GB Memory Cell Phone (Unlocked) - Silver

• A:Answer Hello, unfortunately, the Honor 5X device does not support voice over LTE. Let us know if you have any other questions regarding this device. Thank you! (NS)

  Answered 9 years ago by Huawei Customer Care

  
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Q: Questionwhat are the dimensions?

Asked 9 years ago by Anonymous.

This question was asked about the related product: Huawei - Honor 5X 4G with 16GB Memory Cell Phone (Unlocked) - Silver

• A:Answer Hello Valued Customer, the dimensions of the Honor 5X are 5.96" x 3.00" x 0.32". (AI)

  Answered 9 years ago by Huawei Customer Care

  
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Q: QuestionDoes this phone have a rear and front camera? Or just the one?

Asked 9 years ago by redmess.

• A:Answer Yes, the phone does have both a rear and front camera.

  Answered 9 years ago by CommunityAnswer

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Q: QuestionI will be using AT&T straight talk wireless and would like to know if the operating system will be upgraded to 6.0 Marshmellow when I activate the phone, or will I still have to wait for the upgrade. I live in Houston, TX . Thank you.

Asked 9 years ago by Katie.

• A:Answer Hello Katie, great question. If your 5X does not have marshmallow already installed on it, you will be able to immediately upgrade to 6.0. upon receiving your phone. Just make sure that your connected to the Internet via WiFi and is plugged into the charger. (DM)

  Answered 9 years ago by Huawei Customer Care

  
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Q: QuestionIs phone AC Wireless Compatible?

Asked 9 years ago by Zalophus.

• A:Answer If you are looking to use AC Wireless for WiFi calling, the Honor 5X does not support it. Whether Wi-Fi calling will be supported is still in assessment. Please check for subsequent version update logs. The Honor 5X will work with GSM networks (ie: AT&T and T-Mobile). (NS)

  Answered 9 years ago by Huawei Customer Care

  
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Q: QuestionWill the honor 5x get the Android n update ? I'm undecided on this phone and the Nexus 5x .

Asked 9 years ago by Kris.

• A:Answer The Honor 5x and the Nexus will receive the Android N updates at a tbd time.

  Answered 9 years ago by Huawei Customer Care

  
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Q: QuestionWill this work with Lycamobile sim card in it???

Asked 9 years ago by Joe.

• A:Answer Hello Joe and thank you for the excellent question. For the most part it will depend what region your Lycamobile card was created for. I can confirm that in the US Lycamobile does use T-Mobiles 1900 Band. This band is supported with the 5X, however I would recommend checking with your carrier before making your purchase. (DM)

  Answered 9 years ago by Huawei Customer Care

  
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Q: Questionhas the ota update for marshmellow came out yet?

Asked 9 years ago by redbeard.

This question was asked about the related product: Huawei - Honor 5X 4G with 16GB Memory Cell Phone (Unlocked) - Silver

• A:Answer Hello redbeard, thank you for choosing the Honor 5X. Here at Huawei, we love assisting our customers. Yes, the OTA Android 6.0 (Marshmallow) update has come out for the 5X, but we advise that you check in with us periodically as we're fixing a potential issue. We want our customers to experience 6.0 without any issues. Thanks for your interest. We appreciate you. (ED)

  Answered 9 years ago by Huawei Customer Care

  
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Q: QuestionWill this phone work with TracFone service?

Asked 9 years ago by Andy46.

This question was asked about the related product: Huawei - Honor 5X 4G with 16GB Memory Cell Phone (Unlocked) - Silver

• A:Answer Hello Andy46, great question! The 5X is compatible with TracFone. However, please note you must have TracFone that uses a sim card. (DM)

  Answered 9 years ago by Huawei Customer Care

  
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Q: QuestionMy wfe is Chinese. Will this phone offer Chinese language besides English?

Asked 9 years ago by Rob.

• A:Answer Hello Rob, yes the Honor 5X supports the Chinese language. (AI)

  Answered 9 years ago by Huawei Customer Care

  
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Q: QuestionWill this phone work in the Philippines

Asked 9 years ago by bugsy87.

• A:Answer Yes it works in the Philippines but i do not recommend this phone if you want to make Skype calls ..... it has severe echo problems on internet calls

  Answered 9 years ago by reviewer

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Q: QuestionWill this phone work with Textnow

Asked 3 years ago by Smokey.

This question was asked about the related product: Huawei - Honor 5X 4G with 16GB Memory Cell Phone (Unlocked) - Silver

Q: QuestionWill this phone work with Qlink Wireless

Asked 3 years ago by Smokey.

This question was asked about the related product: Huawei - Honor 5X 4G with 16GB Memory Cell Phone (Unlocked) - Silver

Q: QuestionWhy 4G option not activate any more in Hornor 5X KIW-L24?

Asked 3 years ago by Mike.