Questions & Answers

1-10 of 134 Questions
  • Question
    Is this phone capable of "Pokemon GOing"   (4 Answers)

    By Shafe July 25, 2016.

    Answers
    • Best 
      Answer

      Hello Shafe, you can absolutely play Pokemon Go with the 5X. We at Huawei, love playing Pokemon Go and I'm sure you will love playing it on your Honor 5X. Make sure to catch all those pidgeys! (DM)

      By Huawei Customer Care July 26, 2016.

      • Brand Representative
  • Question
    Is this phone the same as a nexus 6p   (5 Answers)

    By Chuck July 21, 2016.

    Answers
    • Best 
      Answer

      Hello Chuck, I'd love to assist you. Unfortunately, they're not the same device. The Honor 5X has a 5.5" FHD (1920x1080) IPS display with a 3000 mAh battery. The Nexus 6p has a 5.7" WQHD (2560 x 1440) AMOLED display at 518 ppi with a 3450 mAh battery. If you have any other questions about the Nexus 6P or the Honor 5X, please give our Huawei Support Team a call at 1-888-548-2934. (ED)

      By Huawei Customer Care July 21, 2016.

      • Brand Representative
  • Question
    2 questions can I purchase this in best buy instead of online also if it can be purchased in best buy when it be in stock?   (1 Answer)

    By KianiSJ September 27, 2016.

    Answers
    • Best 
      Answer

      Yes. Best Buy sells the Honor 5X both in stores and online. To purchase the device in-store, follow the link: http://www.bestbuy.com/site/searchpage.jsp?st=honor+5x&_dyncharset=UTF-8&id=pcat17071&type=page&sc=Global&cp=1&nrp=&sp=&qp=&list=n&af=true&iht=y&usc=All+Categories&ks=960&keys=keys and click on the "Pick Up Today" tab next to "All Items". (NS)

      By Huawei Customer Care September 27, 2016.

      • Brand Representative
  • Question
    I am a T-mobile customer in USA. Will this phone work properly? Will I continue getting LTE? Lastly, how does warranty work for this phone? I am excited to get this phone!   (3 Answers)

    By Vraj August 20, 2016.

    Answers
    • Best 
      Answer

      Yes, the phone with work with T-Mobile and you will continue getting LTE. It has a 12 month warranty on parts and labor from the date of purchase.

      By CommunityAnswer August 20, 2016.

    • Question
      Is this phone compatible with the verizon network?   (3 Answers)

      By savtie November 24, 2016.

      Answers
      • Best 
        Answer

        Unfortunately, the Honor 5x isn't compatible with CDMA networks. The 5x is compatible with GSM networks, like AT&T and T-Mobile. (ED)

        By Huawei Customer Care November 25, 2016.

        • Brand Representative
    • Question
      Does this device work with at&t straight talk?   (3 Answers)

      By BluCraze October 18, 2016.

      Answers
      • Best 
        Answer

        Hello BluCraze, the Honor 5X will work with AT&T Straight Talks network. (DM)

        By Huawei Customer Care October 18, 2016.

        • Brand Representative
    • Question
      what are the dimensions?   (3 Answers)

      By Anonymous May 23, 2016.

      Answers
      • Best 
        Answer

        Hello Valued Customer, the dimensions of the Honor 5X are 5.96" x 3.00" x 0.32". (AI)

        By Huawei Customer Care May 24, 2016.

        • Brand Representative
    • Question
      Does this phone have a rear and front camera? Or just the one?   (3 Answers)

      By redmess February 6, 2017.

      Answers
      • Best 
        Answer

        Yes, the phone does have both a rear and front camera.

        By CommunityAnswer February 6, 2017.

      • Question
        I will be using AT&T straight talk wireless and would like to know if the operating system will be upgraded to 6.0 Marshmellow when I activate the phone, or will I still have to wait for the upgrade. I live in Houston, TX . Thank you.   (1 Answer)

        By Katie November 13, 2016.

        Answers
        • Best 
          Answer

          Hello Katie, great question. If your 5X does not have marshmallow already installed on it, you will be able to immediately upgrade to 6.0. upon receiving your phone. Just make sure that your connected to the Internet via WiFi and is plugged into the charger. (DM)

          By Huawei Customer Care November 13, 2016.

          • Brand Representative
      • Question
        Will the honor 5x get the Android n update ? I'm undecided on this phone and the Nexus 5x .   (1 Answer)

        By Kris September 1, 2016.

        Answers
        • Best 
          Answer

          The Honor 5x and the Nexus will receive the Android N updates at a tbd time.

          By Huawei Customer Care September 1, 2016.

          • Brand Representative

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