Questions & Answers

1-10 of 13 Questions
  • Question
    Does Android Messages (Google) group messenger (MMS) work on Honor 8? My problem is : Replies from MMS texts are often returned as SMS but states "download fails". It would not be right to ask my contacts to download another App just to accommodate me.   (1 Answer)

    By new2honor8 July 17, 2017.

    Answers
    • Answer

      Dear customer, Let us provide you the following information. If you cannot send or receive MMS messages, follow the steps below: Check whether mobile data is disabled. If it is disabled, you will not be able to send or receive MMS messages. Enable mobile data and then try again. If signal reception is poor, move to an area with better reception and then try again. Check that you have entered the correct number for the recipient. Change the number if necessary and then try again. Check whether the MMS message is larger than 300 KB. If it is larger, delete some content until the message is within the limit and then try again. Check that you have sufficient calling credit. If necessary, top up your balance and then try again. If your phone's internal storage is full, delete some files and then try again. Ensure that you have at least 300 KB of free storage space. If the issue persists, try the following: Check the APN settings on your phone. Go to Settings and touch More > Mobile network . Select Access Point Name for the SIM card you want to check. If the settings are correct, disable Wi-Fi and try again. If you still cannot send MMS messages, insert your SIM card into another phone and try sending an MMS message. If the message sends, back up your data and then restore your phone to factory settings. If the issue persists please give us a call to the following number, 888.5HUAWEI / 888.548.2934, one of our representatives will be more than glad to assist you with this issue. BG

      By Huawei Customer Care July 17, 2017.

      • Brand Representative
  • Question
    Can huawei honor 8 use with AT&T?   (1 Answer)

    Answers
    • Answer

      The Honor 8 is unlocked for GSM networks in the US only. To see if AT&T can support the Honor 8, please check the following bands with them: 4G Network: LTE FDD/ HSPA+ 3G Network: WCDMA 2G Network: GSM Technology: LTE FDD/ WCDMA/GSM Network Frequency: LTE FDD: B1/B2/B3/B4/B5/B7/B8/B12/B17/B20, WCDMA: B1/B2/B4/B5/B8, GSM: 850/900/1800/1900MHz Interband CA: B2-B17,B5-B4,B5-B2,B2-B12,B2-B4 Intraband Continuous CA: B2 (SP)

      By Huawei Customer Care March 12, 2017.

      • Brand Representative
  • Question
    Does this phone work in China? Which company will it support? China unicom, China Telecom or China mobile? 2g, 3g, or 4g? Actually I tried to call custom service Huawei in China, they can not answer the question. I can not figure out it by google.   (1 Answer)

    Answers
    • Answer

      The Honor 8 is unlocked for GSM networks in the US only. To see if your Chinese carrier can support the Honor 8, please check the following bands with them: 4G Network: LTE FDD/ HSPA+ 3G Network: WCDMA 2G Network: GSM Technology: LTE FDD/ WCDMA/GSM Network Frequency: LTE FDD: B1/B2/B3/B4/B5/B7/B8/B12/B17/B20, WCDMA: B1/B2/B4/B5/B8, GSM: 850/900/1800/1900MHz Interband CA: B2-B17,B5-B4,B5-B2,B2-B12,B2-B4 Intraband Continuous CA: B2 (SP)

      By Huawei Customer Care March 11, 2017.

      • Brand Representative
  • Question
    Will this phone work on the Metro PCS network?   (2 Answers)

    Answers
    • Answer

      Yes. The Honor 8 is a GSM-ready device and is compatible with Metro PCS since they use T-Mobile's network. (NS)

      By Huawei Customer Care March 6, 2017.

      • Brand Representative
  • Question
    Will this phone work with Verizon like a Verizon phone will? What is the zoom on the camera?   (4 Answers)

    By Verizon March 1, 2017.

    Answers
    • Answer

      Hi, the Honor 8 will not work with Verizon, this is a GSM device and will only work with GSM networks like AT&T or T-Mobile. As well the Honor 8 uses a Digital Zoom for it's camera. (DM)

      By Huawei Customer Care March 1, 2017.

      • Brand Representative
  • Question
    Can I use this phone w/boost mobile?   (1 Answer)

    By StarryNight February 27, 2017.

    Answers
    • Answer

      Boost Mobile is a CDMA network and our devices do not work on CDMA networks. (CB)

      By Huawei Customer Care February 27, 2017.

      • Brand Representative
  • Question
    Is the Mate 9 compatible with a Lycamobile mobile plan?   (3 Answers)

    By Anonymous January 19, 2017.

    Answers
    • Answer

      yes ,of course

      By 0302huang January 21, 2017.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    Is this phone work in Egypt؟ what the total cost with pound not dollar?   (1 Answer)

    Answers
    • Answer

      Hi Hala, while we can't speak to the conversion rate of your region, we can give you some information regarding the supported networks. This device is the US model designed to work on networks in this region. However, below are the bands supported by the Honor 8. You can contact your carrier in Egypt to see if the support these bands. (DM) LTE FDD: B1/B2/B3/B4/B5/B7/B8/B12/B17/B20; WCDMA: B1/B2/B4/B5/B8; GSM: 850/900/1800/1900MHz;

      By Huawei Customer Care December 6, 2016.

      • Brand Representative
  • Question
    Will this phone works in India   (1 Answer)

    Answers
    • Answer

      Yes, the Honor 8 is an unlocked GSM device but it is designed for the U.S. so we advise you to contact your preferred carrier to verify compatibility. The Honor 8 supports the following bands: LTE FDD: B1/B2/B3/B4/B5/B7/B8/B12/B17/B20; WCDMA: B1/B2/B4/B5/B8; GSM: 850/900/1800/1900MHz; We advise you to contact your preferred carrier to verify compatibility. [sv]

      By Huawei Customer Care November 28, 2016.

      • Brand Representative
  • Question
    Honor 8 Dual Camera Unlocked Phone 64GB ia available with dual sim card. please confirm me.?. Because 32GB model not having dual Sim.   (3 Answers)

    Answers
    • Answer

      No dual sim in US, so no dual sim in 64GB phone as well.

      By svns December 27, 2016.

      • Verified Purchaser
      • My Best Buy® Elite Plus Member

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