“Hi I purchased a nursery pal link premium and I pair my camera to the monitor but the camera kept dropping out and now I cannot see anything and camera is blank anything I’m doing wrong or is this just a faulty product? Cheers”
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I haven’t been able to get it on to my phone haven’t got that far??
Sorry, there was a problem. Please try again later.Hello Steve, I am sorry to hear you've run into issues with your baby monitor. We recommend you hard reset the camera. If there is any video or snapshot you want to save, I suggest you do that before resetting the camera: • First delete the camera from the camera list. (iOS: Tap on the gear icon of the camera you want to remove and then tap ‘Remove Camera’. Android: Tap on the gear icon of the camera you want to remove and then tap on the bin icon at the top right corner.) • With the baby unit plugged in, turn it off or unplug. Press and hold the pair button while turning it on or plugging in. Continue to hold the Pair button until a long beep is heard. This may take up to 30 seconds. If you need further assistance, please contact us via email or live chat. You can find our contact details in the quick start guide. Thanks and kind regards, Crystal & the Hubble Connected Team
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