A:AnswerHappened to me as well (with more than one purchased Cloud Pal). Hubble finally admitted it was a hardware problem. They sent a replacement….which also didn’t work. I’ve now seen this issue with four cameras!
A:AnswerHello DKelley,
You can pair up to 4 cameras to the parent unit of the Nursery Pal Link Premium, and it will also allow you to access the live stream remotely and many more features using our HubbleClub app. However, this model does not support pan/tilt in any way, only zoom. Additional cameras are expected to be available beginning of next year through us, Hubble Connected, directly.
Please let me know if you have any more questions, and I will be happy to help. You can reach me directly via LiveChat or email on our website.
Thanks,
Mike & the Hubble Connected Team
A:AnswerHello there,
I'm sorry to hear you've run into issues with your device. Please try resetting the units:
1) Monitor:
With the parent unit plugged in, turn it on, insert a paperclip or something small enough that fits inside into the reset hole above the power port. The parent will reset and turn itself off. Turn back on.
2) Camera:
A) Turn your camera off.
B) Press and hold the PAIR button while turning the unit on. Continue to hold the PAIR button until a long BEEP is heard.
NOTE: The camera should not become unpaired with the monitor or HubbleClub App.
C) Turn your monitor (parent unit) back on and check for normal operation.
D) If the camera becomes unconnected or unresponsive on the monitor refer to the instructions for Re-Pairing your Camera.
If you have more questions or need further help, please feel free to reach out to us directly via LiveChat or email.
Kind regards,
Crystal & the Hubble Connected Team.
A:AnswerHello Jfuller99,
Yes, the Nursery Pal Link Premium camera has a golden screw-hole on the bottom indicating it's compatible with the Hubble Grip, our accessory to wall mount cameras. If you have more questions about this product, please feel free to reach out to us directly via LiveChat or email
Kind regards,
Crystal & the Hubble Connected Team.
A:AnswerHello,
The Nursery Pal Link Premium is a WiFi-connected model and is compatible with our Hubble Club app. Once the camera is set up, you can view it from wherever you are provided you have Internet and it's a password-protected network. If you have more questions about this product, please feel free to reach out to us directly via LiveChat or email.
Kind regards,
Crystal & the Hubble Connected Team
A:AnswerHello,
The Nursery Pal Link Premium camera can be wall-mounted with the Hubble Grip, our accessory to wall mount cameras. Such an accessory is not included in the box but sold separately. If you have more questions about this product, please feel free to reach out to us directly via LiveChat or email.
Kind regards,
Crystal & the Hubble Connected Team
