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Hello there, I'm sorry to hear you've run into issues with your device. Please try resetting the units: 1) Monitor: With the parent unit plugged in, turn it on, insert a paperclip or something small enough that fits inside into the reset hole above the power port. The parent will reset and turn itself off. Turn back on. 2) Camera: A) Turn your camera off. B) Press and hold the PAIR button while turning the unit on. Continue to hold the PAIR button until a long BEEP is heard. NOTE: The camera should not become unpaired with the monitor or HubbleClub App. C) Turn your monitor (parent unit) back on and check for normal operation. D) If the camera becomes unconnected or unresponsive on the monitor refer to the instructions for Re-Pairing your Camera. If you have more questions or need further help, please feel free to reach out to us directly via LiveChat or email. Kind regards, Crystal & the Hubble Connected Team.
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