Questions & Answers

Q: QuestionThe pc's ram is 1x16 or 2x8?

Asked 10 months ago by emiliocmontiel.

• A:Answer 1x16

  Answered 10 months ago by ChristianC

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Q: Questionhow much does it weigh ?

Asked 10 months ago by ayemoe.

• A:Answer It’s not so heavy that you can’t lift it alone, but to be safe, use two people.

  Answered 9 months ago by DH01Verified Purchase

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Q: QuestionI bought this pc recently and wanted to know what type of AIO could I add I also wanted to know if I could upgrade my ssd to one with more storge.

Asked 10 months ago by LamearT.

Q: QuestionI just opened this computer and my Fortnite is lagging but it’s in the same WiFi I used with my Xbox without issues. What could I be doing wrong?

Asked 10 months ago by FortniteGaming.

• A:Answer You could maybe try plugging the hdmi cable in the graphics card or you could try downloading the graphic drivers in nvida app. Also if you can use an Ethernet.

  Answered 10 months ago by drxkx

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Q: QuestionWe got each of our kids one for Christmas. Neither pc is allowing a mic to work. How do we connect the mics? They're plugged in the mic ports but no one can hear them.

Asked 10 months ago by Mel.

• A:Answer Hey there. Sorry to hear that the settings don't seem to work. Have you checked if the drivers are updated? We suggest reaching out to iBUYPOWER Tech Support for troubleshooting there. Phone lines are typically less busy in the mornings. https://www.ibuypower.com/support/contact-us

  Answered 10 months ago by iBUYPOWER Product Expert

  
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Q: QuestionWhat are to two short cords for? Is this ready to play? If I need to connect either of the cord, where do they go?

Asked 10 months ago by Anonymous.

• A:Answer I believe they are for an external hard drive if you end up needing more storage

  Answered 9 months ago by LoganPVerified Purchase

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Q: QuestionIs there any reason that the machine wouldn’t power up when plugged in and the power buttons pressed? Power supply connected, power toggle on, power button pressed… nothing

Asked 10 months ago by Baffled.

• A:Answer Try plugging in the cord in the PC to make sure it wiĺl turn on

  Answered 10 months ago by JoelRVerified Purchase

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Q: QuestionHow do I change the RGB on my PC case.

Asked 10 months ago by Back.

• A:Answer Go to the browser Edge and search Asus Aura Sync and one you down load it you should get this thing called Armory Crate and you can control the pc from there.

  Answered 10 months ago by drxkx

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Q: QuestionHello, I bought one of these but wanted to upgrade the RAM. I tried putting the DDR5 Corsair vengeance RGB 32 GB 6000 mz and it was not compatible. How do you know what is compatible with the motherboard because I need 32 GB of ram. Any suggestions?

Asked 10 months ago by Anonymous.

• A:Answer I used this Patriot Viper Venom DDR5 RAM 32GB - PVV532G600C30K and it worked great.

  Answered 10 months ago by HeathVerified Purchase

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Q: QuestionAre these prebuilt used? I found some files from 2022 and once I’ve gotten the desktop the cpu usage been around it 60’s, first time owning one and don’t know if it’s normal or not.

Asked 10 months ago by juan.

• A:Answer Hey there! None of the new iBUYPOWER Gaming PCs are used. Files from older times are likely related to manufacturer BIOS updates.

  Answered 10 months ago by iBUYPOWER Product Expert

  
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Q: QuestionHow much fans does the pc have

Asked 10 months ago by Joe.

• A:Answer Based on the photos, this PC will include 4 aRGB fans and 1 tower fan for the processor.

  Answered 10 months ago by iBUYPOWER Product Expert

  
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Q: QuestionWhen will this go on sale again?

Asked 10 months ago by Leah.

Q: QuestionDoes this come with a keyboard and mouse?

Asked 10 months ago by Donna.

• A:Answer Hello there! Yes, all new iBUYPOWER Gaming PC systems include an RGB keyboard and mouse with it.

  Answered 10 months ago by iBUYPOWER Product Expert

  
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Q: QuestionI just bought this pc in Black Friday, everything was good until recently on some random occasions the pc crashes sometimes is just a black screen followed by reboot and other is blue screen of death. Should I take it back? After the reboot I just reopen

Asked 10 months ago by Adam.

• A:Answer Hey there, sorry to hear of issues you're facing with your PC so soon. Computer hardware will run into technical issues from time to time. Thankfully, you're covered with a 1 year manufacturer warranty. Please reach out to iBUYPOWER support so they can help troubleshoot and help with parts support. https://www.ibuypower.com/support/contact-us

  Answered 10 months ago by iBUYPOWER Product Expert

  
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Q: QuestionCan it be used on a 1440p monitor

Asked 10 months ago by sniperking9878.

• A:Answer Yes it can the specs for this computer can easily run 1440p

  Answered 10 months ago by ConorBVerified Purchase

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Q: QuestionI just bought a I5 14400f pc for my son. When he tries to open up Roblox it keeps closing out. It won’t even get to the play screen. Closes out as soon as it tries to open. Any suggestions ?

Asked 10 months ago by Sammy.

• A:Answer we had to factory reset the computer and then just didn't sign in with OneDrive- it's a problem with Windows.

  Answered 10 months ago by AudreyC

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Q: QuestionThe 16gb ddr5 ram installed in my ibuypower pc is 5200mhz with timing parameters CL38-44-44 D5-5200. My question is if I buy another 16gb ddr5 ram with 5200mhz but with different timing parameters, is that going to be fine? Thanks.

Asked 10 months ago by Cool.

• A:Answer I tried this using CL5-40-40 and the machine refused to even load the BIOS.

  Answered 2 months ago by Anonymous

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Q: QuestionCan I bring this to Best Buy if something is wrong with this? I got this for Christmas and the display does not work at all. The power button goes from flashing rapidly to slowly, and I fear the GPU is bad. What can I do?

Asked 10 months ago by Ash.

• A:Answer It depends if you got warranty but the company themselves (IBUYPOWER) should also offer their own customer service for free.

  Answered 10 months ago by LeonAkaHim

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Q: QuestionI have been for an hour trying to figure out how the glass open. The instructions says by removing the big screws. However, there is not any.

Asked 10 months ago by Daniel.

• A:Answer Hi there, the instructions may be slightly outdated and not reflect with the newer case model. If the case has no screws on the back where the glass panel is, you simply need to gently pry it open. When looking at the PC from the back or rear I/O ports, the handle is located on the top right. https://www.ibuypower.com/gear-store/pc-parts/cases/ibuypower-scale-mesh-argb-gaming-case

  Answered 10 months ago by iBUYPOWER Product Expert

  
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