Questions & Answers

Q: QuestionIs there an owners manual available for this unit?

Asked 1 week ago by Butch.

• A:Answer Hello there! Yes, every PC includes necessary documentation.

  Answered 1 week ago by iBUYPOWER Product Expert

  
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Q: QuestionWhat kind of gaming headsets with mics work with this, the current ones I have play sound fine but don't register the mics they have. Do I need a wireless mic or a specific kind?

Asked 2 weeks ago by ZK.

Q: QuestionCan the GPU RAM be upgraded to 16GB ?

Asked 3 weeks ago by PJM1.

• A:Answer Hello! The GPU RAM cannot be upgraded for this prebuilt PC from Best Buy or iBUYPOWER. However, you're welcome to purchase and then upgrade the GPU yourself to a 16GB variant. You'll want to upgrade your PSU to at least a 750 Watt PSU instead of the 650 that is included.

  Answered 3 weeks ago by iBUYPOWER Product Expert

  
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Q: QuestionHow many pcie slots does this computer have?

Asked 3 weeks ago by biz.

• A:Answer Hello there! The number of PCIe slots depends on the motherboard of the PC. Our motherboard manufacturers/brands vary based on current stock, however, we typically use top brands like MSI, ASUS, Asrock, etc. This PC's motherboard chipset is B760 D5.

  Answered 3 weeks ago by iBUYPOWER Product Expert

  
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Q: QuestionAre the reported issues of this build's hard drive and/or power supply failing common enough to consider upgrading them right away or not buy this build at all?

Asked 3 weeks ago by Jackson.

• A:Answer Hello there! Every iBUYPOWER PC is tested before we pack and ship it out. Unfortunately, PC hardware failure does occur randomly from time to time, sometimes even moreso when shipping damage can happen. Regardless, iBUYPOWER supports retail customers with a 1-year parts and labor warranty in the unlikely event that anything does occur to your PC. https://www.ibuypower.com/support/contact-us

  Answered 3 weeks ago by iBUYPOWER Product Expert

  
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Q: QuestionCan I upgrade the GPU into the RTX 5060 Ti OC 16GB with this 600W PSU?

Asked 1 month ago by KAYL07.

Q: QuestionHow do I get a manufacturer replacement

Asked 1 month ago by Anonymous.

Q: QuestionThe keyboard i got with the computer is broken? Some of the keys dont work. They press down ect but when I type it doesnt show on the screen even spaming it or plugging and unplugging it still doesnt work should I just contact support?

Asked 1 month ago by Nurri.

• A:Answer Hey there! Sorry to hear of the peripheral troubles you're experiencing. It sounds like there may be an issue with the keyboard or an issue with the USB ports on your PC. If you haven't yet, you should reach out to iBUYPOWER Customer Support asap to help troubleshoot and see how we can help. https://www.ibuypower.com/support

  Answered 1 month ago by iBUYPOWER Product Expert

  
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Q: QuestionWith this desktop can I use USB or AUX for a speaker since my monitor doesn't have a built on speaker?

Asked 1 month ago by MichaelM.

• A:Answer Hi there! Yes, you can. So long as you have another audio output (like a speaker) and your PC audio drivers are updated, you can output sound wirelessly or wired.

  Answered 1 month ago by iBUYPOWER Product Expert

  
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Q: QuestionAre there any additional slots available for RAM, graphics cards, and storage?

Asked 1 month ago by Waffles.

• A:Answer Hello there! Yes, there are. The motherboard has 2 more RAM slots and another SSD slot. The case also has space inside the rear-side panel for additional drive bays.

  Answered 1 month ago by iBUYPOWER Product Expert

  
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Q: QuestionI’m not very familiar with the different models in this series I saw a review for the slate mesh and in the video the guy said the base slate 9 is better but I also heard the slate 9 mesh is better than both? What exact model is this and which is better?

Asked 1 month ago by Steven.

Q: QuestionCan you upgrade the cpu and gpu?

Asked 1 month ago by Tod.

• A:Answer Yes but its best to see if your motherboard can allow you to upgrade to certain brands such as AMD ryzen.

  Answered 1 month ago by PatriciaRVerified Purchase

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Q: QuestionWhy do the wifi and Bluetooth keep disappearing from right corner button. It's done it alot but I'm getting frustrated with this desktop always over time but I keep forgetting how I fix it each time.

Asked 1 month ago by DebbieB.

• A:Answer Hello! Sorry to hear you're experiencing issues with your computer. We recommend going to our iBUYPOWER Tech Support on our website https://www.ibuypower.com/support/contact-us and see if we can help resolve issues with your Windows program.

  Answered 1 month ago by iBUYPOWER Product Expert

  
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Q: QuestionWill this unit run Assetto Corsa Competitin or DCS?

Asked 2 months ago by Tombb.

• A:Answer Hello! This prebuild system is capable of running Assetto Corsa Competizione at recommended specs. Please check their website for more details!

  Answered 2 months ago by iBUYPOWER Product Expert

  
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Q: QuestionI was looking at this pc last week why did the price go up 200 dollars seemingly overnight??

Asked 2 months ago by Killa223.

• A:Answer The RAM prices increased so maybe thats the reason

  Answered 1 month ago by PatriciaRVerified Purchase

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Q: QuestionWhat psu model or name does it use

Asked 2 months ago by Jeff.

Q: QuestionCan this pc run arc raiders?

Asked 2 months ago by Rl182.

• A:Answer Yes any game can be runned

  Answered 1 month ago by PatriciaRVerified Purchase

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Q: QuestionDoes the gpu come pre installed when shipped?

Asked 2 months ago by Anonymous.

• A:Answer Yes, everything is included.

  Answered 1 month ago by PatriciaRVerified Purchase

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Q: Questiontheoretically if someone wanted to upgrade what can be upgraded cooler?cpu?gpu? what can be added to increase performance any suggestions it doesnt need to be budget friendly just want to know what can be added im new to owning a PC

Asked 2 months ago by EuxsFounder.

• A:Answer Hello! It would depend on what you would like to increase performance on (i.e. GPU for better graphics, RAM for overall PC performance, etc.). We highly recommend looking at PCPartPicker to see which parts would be compatible with your build when you wish to upgrade. Do note that any spec modifications on the prebuild system will void the warranty, so please be careful when upgrading.

  Answered 2 months ago by iBUYPOWER Product Expert

  
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