“I have one that's works well ,but always seems to freeze up and the only way to turn it back on is to remove the power source , wait a couple of minutes reinstall power and it may or may not work , so you do the same process over . any secrets to why ?”
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We apologize for the experience you encountered. Please follow these steps to reset the unit 1. Remove the batteries from the unit. 2. Unplug the unit from its power source (AC adapter). 3. Wait 20 minutes (not just a couple minutes) 4. Plug the unit into a power source (without batteries). If normal operation is restored, insert "new" batteries into the unit. If the problem persists, please contact our Support Team to discuss warranty options. Phone: 1-800-288-2792. Mon - Fri from 8am - 4pm EST.
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