A:AnswerImagix is an interactive Crystal Ball with a floating hologram character (Ellie the Fairy or Ember the Dragon). Kids can chat with them, play riddles and mini-games, follow a long story adventure, collect magic words, and unlock new abilities over time. It’s designed for ages 6–11 and works like a magical, kid-safe smart companion.
A:AnswerYes! Imagix supports multiple kids. They can switch between Ellie and Ember anytime by simply saying “Switch Character.” Each child can also have their own profile so the device remembers their progress separately.
A:AnswerHi Jose, No. You can’t upload custom documents, train it on a specific business, or use it as a professional tool like carpentry.
You can:
-Change between the built-in characters (Ellie or Ember).
-Personalize the experience through conversation and play.
-Unlock new games, stories, and abilities over time.
Imagix is designed as a kid-safe, story-driven companion, not a general AI assistant for uploading files or running a business.
A:AnswerYou’re very close — this usually means the app hasn’t entered device setup mode yet.
Here’s how to connect the globe step by step:
Open the Imagix Portal app and make sure you’re logged in.
From the home screen, tap Add / Set Up a Device (or Set Up New Globe).
If you don’t see it immediately, look for a +, gear icon, or Devices section.
When prompted, make sure:
Your phone is connected to Wi-Fi (not cellular).
Bluetooth is enabled on your phone.
Plug in the globe and wait until it says it needs to connect.
The app will then guide you through selecting your Wi-Fi network and completing setup.
If the app is already open but not showing the setup flow, fully close the app and reopen it, then go straight to device setup again.
If you’re still stuck, our support team can walk you through it quickly:
Live chat: myimagix.com
Email: [email protected]
We’ll get you connected and up and running.
A:AnswerNo, the globe is not breakable glass. It’s made from a durable, abs, impact-resistant material designed for everyday use around kids. While we still recommend normal care (like any electronic device), it’s built to be safe for home use.
— Imagix Team
A:AnswerWe’re planning a Year-2 subscription priced at about $4/month or $19.99/year to continue delivering new stories, new quests, new animations, and regular content updates.
We’re also building a non-subscription option that keeps the core experience active. That version will be slightly more limited, but the character, the magic words, and the everyday play experience will still work.
More details will be shared before your first year ends, your device will never suddenly shut off or lose its magic.
A:AnswerImagix can answer general history questions, but it’s designed for kids, so it avoids overly graphic or sensitive topics like casualties, violence, or detailed war descriptions. If your child asks about something like World War I, Ellie or Ember will give detailed, age-appropriate overviews. They can go as deep as they like, but in a way that's appropriate to kids. If your child enjoys history, the characters will still share fun facts, timelines, inventions, explorers, and historical stories in a kid-friendly way.
