Questions & Answers
- Model:
- 304-98632
- |
- SKU:
- 6646351
Highly rated by customers for: Overall Performance, Design, Entertainment Value
$199.99Your price for this item is $199.99
Page Showing 1-14 of 14 questions
Q: QuestionWhat exactly is this looking for Xmas toy for my daughter seems really cool
Asked by EY.
- A:Answer Imagix is an interactive Crystal Ball with a floating hologram character (Ellie the Fairy or Ember the Dragon). Kids can chat with them, play riddles and mini-games, follow a long story adventure, collect magic words, and unlock new abilities over time. It’s designed for ages 6–11 and works like a magical, kid-safe smart companion.
Answered by Artificial Imagery
Q: QuestionCan you switch back and forth between the 2 animations for different kids in the household?
Asked by Anonymous.
- A:Answer Yes! Imagix supports multiple kids. They can switch between Ellie and Ember anytime by simply saying “Switch Character.” Each child can also have their own profile so the device remembers their progress separately.
Answered by Artificial Imagery
Q: QuestionCan I upload information if I want to use for carpentry, change the avatar and upload the information about this business?
Asked by Jose.
- A:Answer Hi Jose, No. You can’t upload custom documents, train it on a specific business, or use it as a professional tool like carpentry. You can: -Change between the built-in characters (Ellie or Ember). -Personalize the experience through conversation and play. -Unlock new games, stories, and abilities over time. Imagix is designed as a kid-safe, story-driven companion, not a general AI assistant for uploading files or running a business.
Answered by Artificial Imagery
Q: QuestionWe plugged the globe in and installed the app. The globe says to connect to the internet on the app except that’s not an option anywhere on the app. My phone itself is connected. How do we connect the globe?
Asked by marisa.
- A:Answer You’re very close — this usually means the app hasn’t entered device setup mode yet. Here’s how to connect the globe step by step: Open the Imagix Portal app and make sure you’re logged in. From the home screen, tap Add / Set Up a Device (or Set Up New Globe). If you don’t see it immediately, look for a +, gear icon, or Devices section. When prompted, make sure: Your phone is connected to Wi-Fi (not cellular). Bluetooth is enabled on your phone. Plug in the globe and wait until it says it needs to connect. The app will then guide you through selecting your Wi-Fi network and completing setup. If the app is already open but not showing the setup flow, fully close the app and reopen it, then go straight to device setup again. If you’re still stuck, our support team can walk you through it quickly: Live chat: myimagix.com Email: [email protected] We’ll get you connected and up and running.
Answered by Artificial Imagery
Q: QuestionIs there an alarm clock
Asked by Anonymous.
- A:Answer This feature is not currently in the device, but it is on our mid-Q1 roadmap.
Answered by Artificial Imagery
Q: QuestionDo we need to or a specific one for the fairy or it comes with 2 options?
Asked by Saul.
- A:Answer It has option of switching character
Answered by Rstew6522
Q: QuestionHow many languages thus supports?
Asked by Jsanti1.
- A:Answer Imagix currently support English, with French, Italian, German, and Spanish support planned for this spring.
Answered by Artificial Imagery
Q: QuestionI plugged mine in and it is stuck in update mode. I have factory restored and it still gets stuck. I have ordered a second one and will be returning this one. Hoping it’s a fluke unless someone has a suggestion
Asked by Anonymous.
- A:Answer Mine quit working too. Im sending back for refund. Poorly made imo
Answered by Rstew6522
Q: QuestionIs it breakable glass?
Asked by Babs.
- A:Answer No, the globe is not breakable glass. It’s made from a durable, abs, impact-resistant material designed for everyday use around kids. While we still recommend normal care (like any electronic device), it’s built to be safe for home use. — Imagix Team
Answered by Artificial Imagery
Q: QuestionWhat happens when the subscription runs out?After a year
Asked by Kymberly.
- A:Answer We’re planning a Year-2 subscription priced at about $4/month or $19.99/year to continue delivering new stories, new quests, new animations, and regular content updates. We’re also building a non-subscription option that keeps the core experience active. That version will be slightly more limited, but the character, the magic words, and the everyday play experience will still work. More details will be shared before your first year ends, your device will never suddenly shut off or lose its magic.
Answered by Artificial Imagery
Q: QuestionWhat is the highest age level this product will relate to or appeal to? My grandaughter is 10 and I'm wondering if she would be too old for this product?
Asked by Anonymous.
- A:Answer My son is 7 and wasnt holding his interest. Id say she is too old for it
Answered by Rstew6522
Q: QuestionMy 7 year old is very enthusiastic about history and world wars. Will this answer his question? Ex. How many American soldiers were lost in world wars one?
Asked by BoyMom.
- A:Answer Imagix can answer general history questions, but it’s designed for kids, so it avoids overly graphic or sensitive topics like casualties, violence, or detailed war descriptions. If your child asks about something like World War I, Ellie or Ember will give detailed, age-appropriate overviews. They can go as deep as they like, but in a way that's appropriate to kids. If your child enjoys history, the characters will still share fun facts, timelines, inventions, explorers, and historical stories in a kid-friendly way.
Answered by Artificial Imagery
Page 1, Showing 1-14 of 14 questions
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