Questions & Answers

Q: QuestionCan this companion help with homework?

• A:Answer Yes, this companion can break down tricky subjects into kid-friendly steps.

Q: QuestionDoes this toy have any illumination?

• A:Answer Yes, this toy has illumination.

Q: QuestionDoes this toy have parental controls?

• A:Answer Yes, this toy has parental settings built in.

Q: QuestionCan I choose a fairy or a dragon?

• A:Answer Yes, you can pick Ellie the Fairy or Ember the Dragon during setup.

Q: QuestionDoes the crystal ball have a wireless connection?

• A:Answer Yes, the crystal ball is wireless.

Q: QuestionAre there any indicator lights on this product?

• A:Answer Yes, this product has indicator lights.

Q: QuestionWhat exactly is this looking for Xmas toy for my daughter seems really cool

Asked 5 months ago by EY.

• A:Answer It’s basically a talking hologram friend. There’s a little fairy (Ellie) or dragon (Ember) floating inside the globe, and you can talk to them, play mini-games, solve riddles, and unlock story chapters. It needs Wi-Fi for the AI part, but it’s not a screen. It’s way more interactive than I expected, and the hologram effect looks real in person. My daughter uses it every night for stories and little “quests.”

  Answered 4 months ago by Derek

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Q: QuestionCan you switch back and forth between the 2 animations for different kids in the household?

Asked 5 months ago by Anonymous.

• A:Answer Yes! Imagix supports multiple kids. They can switch between Ellie and Ember anytime by simply saying “Switch Character.” Each child can also have their own profile so the device remembers their progress separately.

  Answered 4 months ago by Artificial Imagery

  
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Q: QuestionDoes it works in portuguese?

Asked 2 months ago by Juliano.

• A:Answer At this time, Imagix does not support Portuguese. We’re actively expanding language support and expect to add additional languages, including Portuguese, in 2026.

  Answered 2 months ago by Artificial Imagery

  
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Q: QuestionWorks in portuguese?

Asked 2 months ago by JM.

• A:Answer At this time, Imagix does not support Portuguese. We’re actively expanding language support and expect to add additional languages, including Portuguese, in 2026.

  Answered 2 months ago by Artificial Imagery

  
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Q: QuestionCan I upload information if I want to use for carpentry, change the avatar and upload the information about this business?

Asked 2 months ago by Jose.

• A:Answer Hi Jose, No. You can’t upload custom documents, train it on a specific business, or use it as a professional tool like carpentry. You can: -Change between the built-in characters (Ellie or Ember). -Personalize the experience through conversation and play. -Unlock new games, stories, and abilities over time. Imagix is designed as a kid-safe, story-driven companion, not a general AI assistant for uploading files or running a business.

  Answered 2 months ago by Artificial Imagery

  
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Q: QuestionIs there an alarm clock

Asked 3 months ago by Anonymous.

• A:Answer This feature is not currently in the device, but it is on our mid-Q1 roadmap.

  Answered 3 months ago by Artificial Imagery

  
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Q: QuestionDo we need to or a specific one for the fairy or it comes with 2 options?

Asked 3 months ago by Saul.

• A:Answer It has option of switching character

  Answered 3 months ago by Rstew6522Verified Purchase

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Q: QuestionHow many languages thus supports?

Asked 3 months ago by AnaC.

• A:Answer Imagix currently support English, with French, Italian, German, and Spanish support planned for this spring.

  Answered 3 months ago by Artificial Imagery

  
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Q: QuestionI plugged mine in and it is stuck in update mode. I have factory restored and it still gets stuck. I have ordered a second one and will be returning this one. Hoping it’s a fluke unless someone has a suggestion

Asked 3 months ago by Anonymous.

• A:Answer Mine quit working too. Im sending back for refund. Poorly made imo

  Answered 3 months ago by Rstew6522Verified Purchase

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Q: QuestionIs it breakable glass?

Asked 4 months ago by Babs.

• A:Answer No, the globe is not breakable glass. It’s made from a durable, abs, impact-resistant material designed for everyday use around kids. While we still recommend normal care (like any electronic device), it’s built to be safe for home use. — Imagix Team

  Answered 3 months ago by Artificial Imagery

  
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Q: QuestionWhat happens when the subscription runs out?After a year

Asked 4 months ago by Kymberly.

• A:Answer We’re planning a Year-2 subscription priced at about $4/month or $19.99/year to continue delivering new stories, new quests, new animations, and regular content updates. We’re also building a non-subscription option that keeps the core experience active. That version will be slightly more limited, but the character, the magic words, and the everyday play experience will still work. More details will be shared before your first year ends, your device will never suddenly shut off or lose its magic.

  Answered 4 months ago by Artificial Imagery

  
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Q: QuestionWhat is the highest age level this product will relate to or appeal to? My grandaughter is 10 and I'm wondering if she would be too old for this product?

Asked 4 months ago by Anonymous.

• A:Answer My son is 7 and wasnt holding his interest. Id say she is too old for it

  Answered 3 months ago by Rstew6522Verified Purchase

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Q: QuestionMy 7 year old is very enthusiastic about history and world wars. Will this answer his question? Ex. How many American soldiers were lost in world wars one?

Asked 4 months ago by BoyMom.

• A:Answer Imagix can answer general history questions, but it’s designed for kids, so it avoids overly graphic or sensitive topics like casualties, violence, or detailed war descriptions. If your child asks about something like World War I, Ellie or Ember will give detailed, age-appropriate overviews. They can go as deep as they like, but in a way that's appropriate to kids. If your child enjoys history, the characters will still share fun facts, timelines, inventions, explorers, and historical stories in a kid-friendly way.

  Answered 4 months ago by Artificial Imagery

  
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