Questions & Answers

Q: QuestionWhat is the warranty period for the power bank?

• A:Answer The manufacturer offers a limited warranty of three years on parts for this power bank.

Q: QuestionWhat is the maximum output power for the wired charging port?

• A:Answer The maximum output power for the wired charging port is 20 watts.

Q: QuestionCan the power bank charge two devices simultaneously?

• A:Answer This power bank has the capability to charge two devices at the same time.

Q: QuestionIt won’t charge after one time? How do I recharge the battery

Asked 1 week ago by Nemo4.

• A:Answer The power bank is a rechargeable device. You can connect a USB-C to USB-C cable to the in/out port of the power bank with a charger with 15W or higher power to recharge the power bank.

  Answered 1 week ago by INIU

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Q: QuestionDoes this work with a MagSafe Quadlock case? In my case with an iPhone 12, a magnetic QuadLock charging case that works with apple wireless chargers but not all others.

Asked 2 months ago by YITI3.

• A:Answer Yes it can charge. This model power bank can charge phones with MagSafe cases.

  Answered 1 month ago by Anonymous

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Q: QuestionCan I charge this with my anker phone charger? If not what is the best way?

Asked 2 months ago by NoahsGram.

• A:Answer You can use your Anker phone charger as long as it supports 5V/3A, 9V/1.67A, or 15W output. For optimal charging, use a USB-C charger that matches these specifications to ensure safe and efficient charging.

  Answered 1 month ago by Anonymous

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Q: QuestionWill it’s fit for 13 pro max? Than you

Asked 4 months ago by Alicia.

• A:Answer Yes, this model is compatible with the iPhone 13 Pro Max.

  Answered 1 month ago by Anonymous

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Q: QuestionWill this fit on iPhone 12 or 13 Mini?

Asked 5 months ago by PeCo.

• A:Answer Both iPhone 12 and 13 Mini are compatible with this power bank via magnetic wireless charging and wired charging

  Answered 5 months ago by INIU

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Q: QuestionDoes it work with a case?

Asked 6 months ago by Mama.

• A:Answer No, you have to remove the case first.

  Answered 6 months ago by LydiaRVerified Purchase

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Q: QuestionDoes it support pass-through charging?

Asked 6 months ago by Batterhound.

• A:Answer Yes, it can do pass-through charging.

  Answered 6 months ago by INIU Support

  
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Q: Questiondoes it stick out on iphone 13 mini?

Asked 9 months ago by lax.

• A:Answer Yes, the iPhone 13 mini features a magnetic charging capability.

  Answered 6 months ago by INIU Support

  
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