Questions & Answers

Q: QuestionWhat is the power bank's capacity?

• A:Answer The power bank has a capacity of 20,000 milliampere hours.

Q: QuestionDoes the power bank have a built-in USB-C cable?

• A:Answer This power bank offers the convenience of a built-in USB-C cable.

Q: QuestionHow many devices can the power bank charge simultaneously?

• A:Answer This power bank has the ability to charge up to three devices simultaneously.

Q: QuestionWhat are the dimensions of the power bank?

• A:Answer The power bank is 4.5 inches long, 2.9 inches high, and 1.1 inches wide.

Q: QuestionWhat is the warranty period for the power bank?

• A:Answer The manufacturer's warranty for both parts and labor for this power bank is 3 years.

Q: QuestionDo you need cables to charge this device and cables to charge Iphone and Ipad?

Asked 1 month ago by Skippy.

• A:Answer No, it has a short cable to attach to phone.

  Answered 3 weeks ago by Bobf67Verified Purchase

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Q: QuestionCharging wires break after 3-6 months use. Can the charging wire on this unit be replaced free of charge?

Asked 2 months ago by Aaron.

• A:Answer Yes, the power bank comes with a 3-year warranty. For replacements or any related issues, please reach out to our support team at [email protected].

  Answered 1 month ago by Anonymous

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Q: QuestionWhat wall charger/ adapter should I be using to charge the back up battery?

Asked 3 months ago by Cindy.

• A:Answer For best charging results with your backup battery, use a USB-C wall charger or adapter that supports 20W output.

  Answered 1 month ago by Anonymous

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Q: QuestionWill this charge my IPad Air 5th generation?

Asked 3 months ago by FootballMom.

• A:Answer Yes I use it for my a16 iPad and my iPhone 16

  Answered 3 months ago by ShaneilC

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Q: QuestionCan I plug devices in it to use or is it just for charging

Asked 4 months ago by Whome.

• A:Answer Just for charging

  Answered 3 months ago by ShaneilC

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Q: QuestionIs this Tsa approved for airline carry on?

Asked 4 months ago by Gee.

• A:Answer Yes I brought it while on vacation

  Answered 3 months ago by ShaneilC

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Q: QuestionCan it charge a Google Pixel 7 Pro

Asked 4 months ago by LuvCats.

• A:Answer Yes, the power bank is compatible with the Google Pixel 7 Pro.

  Answered 1 month ago by Anonymous

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Q: QuestionCan this be taken on an air plane what are the AH?

Asked 4 months ago by Travel.

• A:Answer Its capacity is 20,000mAh (74Wh), which is well within the airline limit of 100Wh for carry-on batteries.

  Answered 4 months ago by INIU

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Q: QuestionWill this charge an iPhone 14 Pro?

Asked 4 months ago by Alexy.

• A:Answer Yes, it can charge all phones, including iPhone 14 Pro~

  Answered 4 months ago by INIU

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Q: QuestionHow long does it usually take to charge this portable ? I just received it and it came charged at 56 percent and it’s been on the charger for a hour and still hasn’t charged even a little bit

Asked 4 months ago by Tru.

• A:Answer With a 20W wall charger, it takes around 6 hours to fully charge the power bank. You can also contact [email protected] for further assistance.

  Answered 4 months ago by INIU

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Q: QuestionCan it charge and iPhone that uses usb A or lightening cord.

Asked 4 months ago by Jess.

• A:Answer Yes, it suits all phones and you need a lightning cable to charge your iPhone.

  Answered 4 months ago by INIU

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Q: QuestionWill this charge iPhone 13 Pro

Asked 7 months ago by Kitkat.

• A:Answer Yes, it can charge all phones, including iPhone 13 Pro~

  Answered 5 months ago by INIU Support

  
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Q: QuestionIs this power bank compatible with an iPhone SE2d?

Asked 9 months ago by Rick.

• A:Answer Yes, it can charge all phones, including iPhone SE2d~

  Answered 5 months ago by INIU Support

  
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Q: QuestionCan it charge android phone?

Asked 11 months ago by Daisy.

• A:Answer Yes - can charge with existing USB-C cable or you could plug in your own cable into the USB-C port or regular USB port. Any phone would work with this.

  Answered 11 months ago by SteveP

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