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Hi LydiaAnn, Please follow the steps below to troubleshoot your Insignia™ - 10" Portable DVD Player with Swivel Screen - Black . • Adjust the volume. • Make sure that all cables are inserted correctly into the appropriate jacks. • Make sure that your player is not paused. • Make sure that your player is not in fast forward or fast reverse mode. • Make sure that your player is not too hot. Let it cool for 30 minutes, then try it again. • Make sure that the headphones are not plugged in. Insignia Products Lisa https://insigniaproducts.com
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