“I bought this freezer and it is in my laundry room in the house. I have ice on the back vents, top and near light and my food is frosted up. Any suggestions? Is there a problem with the freezer? How mush food does everyone have in your freezer? Thank you”
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Sounds like too much heat / moisture is getting in. Could be environment, frequency and length of time door remains open or a door seal gap. Mine seals extremely well (if you listen closely after closing door, you should hear a slight fan / vacuum noise for 5-10 seconds, then stop). Door may be a little more difficult to open than what you may be used to, this indicates the seal is likely OK. I wipe mine down every month or so to make sure it seals tight. If it's in laundry room, possibly excess heat in the environment & getting it when door is open could cause your issue, especially where it is collecting (highest point inside).
Sorry, there was a problem. Please try again later.Hello, Thank you very much for buying our Frost-Free Wi-Fi Convertible Freezer/Refrigerator. To help clarifying all your questions we have the full User Manual available at our website; user manuals are always located under 'Support & Downloads' tab. Here is the direct link to your frezeer's manual: https://www.insigniaproducts.com/pdp/NS-UZ14XWH7/5450860 However, if you need further assistance please contact us at https://www.insigniaproducts.com/contact-us we will be more than happy to assist you with your new freezer. Arely R. - Insignia Support
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