“We just had a 13.8 Cu Ft Insignia Freezer delivered. The Door Open light is continuously flashing even though the door has been closed for more than 30 minutes. The freezer is level. How do you reset this or troubleshoot this issue?”
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Look to see if the door sensor is stuck.
Sorry, there was a problem. Please try again later.I’m sorry to hear about the issue with your new freezer. Here are some troubleshooting steps you can try to resolve the flashing Door Open light: 1. Check the Door Seal: Ensure that the door is fully closed and the seal is intact. Sometimes, even a small gap can trigger the door open alarm. 2. Inspect the Door Switch: The door switch might be stuck or malfunctioning. Open the door and press the switch manually to see if the light turns off. If it does, the switch might need adjustment or replacement. 3. Reset the Freezer: Unplug the freezer from the power outlet. Wait for about 5 minutes. Plug it back in and see if the light stops flashing. 4. Level the Freezer: Even though you mentioned the freezer is level, double-check using a spirit level. An uneven surface can sometimes cause the door to not close properly. 5. Check for Obstructions: Ensure there are no items inside the freezer that might be preventing the door from closing completely. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Insignia! - Emman | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
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