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Page Showing 121-140 of 593 questions
  • QuestionWe have had our freezer/fridge about 2 years an was using as a freezer Went in garage today beeper going off....was not freezing an food started to thaw What could be wrong....guess I made a mistake buying insignia Had so many good reviews

    Asked by Charmin82.

    • Answer Hello Charmin, thank you for sharing your experience. We’re sorry your Insignia 13.8 Cu. Ft. Convertible Upright Freezer stopped freezing and the alarm sounded. Please move the thawing food to another freezer, confirm the unit is set to freezer mode, and contact us at 1-877-467-4289 or insignia@bestbuy.com for troubleshooting assistance. Poojitha | Insignia

      Answered by InsigniaCustomerSupport

  • QuestionIs this auto defrost or manual defrost?

    Asked by Starr404.

    • Answer Hi, thank you for reaching out. This model features a frost-free design with automatic defrost, so manual defrosting is not required. Thanks, Faisal | Insignia

      Answered by InsigniaCustomerSupport

  • QuestionIs the door reversible?

    Asked by 2020.

    • Answer Hello! Thank you for your question. No, the Insignia 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer does not have a reversible door. The door opening direction is fixed and cannot be changed. Darshan | Insignia

      Answered by InsigniaCustomerSupport

  • QuestionAre the shelves in the door adjustable?

    Asked by Smarttvs.

    • Answer Hi, thank you for reaching out. The door shelves/trays on the Insignia™ NS-UZ14WH0 are not adjustable and are designed to remain in fixed positions. Faisal | Insignia

      Answered by InsigniaCustomerSupport

  • QuestionI had to transport Insignia refrigerator/freezer on its back (laying down) for approximately 20 minutes. How long does it need to stand upright before turning it on?

    Asked by Shipshape.

    • Answer Hello, thank you for your question. If the unit was transported on its back, we recommend placing it in the upright position and allowing it to stand for at least 4 hours before plugging it in. This gives the compressor oil and refrigerant time to settle properly and helps prevent potential damage to the cooling system. Sudeep | Insignia

      Answered by InsigniaCustomerSupport

  • QuestionCan I freeze meat safely in this freezer

    Asked by Cp.

    • Answer Yes is so good

      Answered by Anonymous

  • QuestionWhat is the highest interior temperature?

    Asked by Farmbill.

    • Answer Hello, thank you for your question. When this Insignia unit is operating in Refrigerator Mode, the highest interior temperature is approximately 59°F (15°C), as indicated by the high-temperature alert threshold. When operating in Freezer Mode, the unit is designed to maintain freezing temperatures for food storage. Sudeep | Insignia

      Answered by InsigniaCustomerSupport

  • QuestionCan it open both right and left hand

    Asked by Anonymous.

    • Answer No. Right hand only.

      Answered by NeverEnd

  • Questionwhat is the depth with the door removed

    Asked by ra.

    • Answer It's just under 27" with the door removed.

      Answered by JohnL

  • QuestionIs this freezer frost free

    Asked by CF.

    • Answer Hello, Thank you for your question. Yes, the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer is frost-free, so it does not require manual defrosting under normal operation. Sidhartha | Insignia

      Answered by InsigniaCustomerSupport

  • QuestionDoes the 13.8 CU.FT upright freeze have a reversable door? Due to the location where it will be placed, I need the door to open right to left. Thanks

    Asked by al4454.

    • Answer does not appear to be reversible

      Answered by Anonymous

  • QuestionIs it frost free?

    Asked by Zee.

    • Answer Dear Customer, thank you for your question. Yes, the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer (Model NS‑UZ14WH0) is frost‑free, meaning it automatically prevents ice buildup so you won’t need to manually defrost it. Rafay | Insignia Products

      Answered by InsigniaCustomerSupport

  • QuestionDoes this freezer have Reversible door?

    Asked by NazBanoo.

    • Answer Hello, thank you for the question. No, the Insignia 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer does not have a reversible door. The door swing cannot be changed and should be installed according to the factory configuration. Poojitha | Insignia

      Answered by InsigniaCustomerSupport

  • QuestionDoes it lock

    Asked by Shelly.

    • Answer No it does not lock. Not an option that i needed.

      Answered by DSTHOMAS

  • QuestionThere is water in the back of the refrigerator that is a drain pan. It is full of water. Do we need to drain it?

    Asked by Linda.

    • Answer Hello Linda, thank you for your question. Water in the drain pan is typically normal and is part of the automatic defrost system. Under normal operation, the water collected in the pan should gradually evaporate on its own, so manual draining is usually not necessary. However, if the pan appears to be overflowing, water is leaking, or the water level does not decrease over time, the unit may require inspection or troubleshooting. If you would like assistance diagnosing the issue, please contact our support team at 1-877-467-4289 or insignia@bestbuy.com, and we will be happy to help. Sudeep | Insignia

      Answered by InsigniaCustomerSupport

  • QuestionIs this unit frost free

    Asked by husker30.

    • Answer Hello, thank you for your question. Yes, the Insignia 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer (Model: NS-UZ14SS0) is frost-free and uses automatic defrosting, so you do not need to manually defrost it under normal use. Mueez | Insignia

      Answered by InsigniaCustomerSupport

  • QuestionHow can I get and owners operator manual?

    Asked by Art.

    • Answer Dear Customer, thank you for your question. You can visit the product page for the Insignia™ 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer (Model NS‑UZ14WH0) on the Best Buy website, and under the Features section you’ll find the owner’s/operator manual included. You can download it directly from there whenever you need it. Rafay | Insignia Products

      Answered by InsigniaCustomerSupport

  • QuestionIs this item Garage ready in fridge mode?

    Asked by Momof4.

    • Answer Hello! Thank you for your question. The Insignia - 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer is designed to operate in a garage when it is set to Freezer Mode and the ambient temperature is between 0°F and 110°F (-17.8°C to 43.3°C). However, it is not designed or rated for garage use in Refrigerator Mode, as the garage-ready specification applies only to Freezer Mode. Darshan | Insignia

      Answered by InsigniaCustomerSupport

  • QuestionWhat is automatic defrosting? Is this freezer not frost free?

    Asked by Paul.

    • Answer Hello, thank you for your question. The Insignia 13.8 Cu. Ft. Garage Ready Convertible Upright Freezer (Model: NS-UZ14WH0) is frost-free and uses automatic defrosting, so you do not need to manually defrost the freezer. Mueez | Insignia

      Answered by InsigniaCustomerSupport