Questions & Answers

Q: QuestionHow can I get the left side hinge for the door. We either didn't get one or tossed it since it wasn't needed. Now we have moved and I need to change door swing. Can you help me? All of the parts lookups I find only show the right side hinge. Thank you

Asked 1 year ago by ioerror001.

• A:Answer Hi there, Please feel free to call Encompass at 800-432-8542 and provide the unit model number NS-BC1ZSS9. Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionHow wide are the wire shelves?

Asked 2 years ago by Paddler.

• A:Answer 19 inches

  Answered 2 years ago by Doc100Verified Purchase

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Q: QuestionCan this u/c beverage cooler accommodate a cabinet panel front so it looks like all other cabinets

Asked 2 years ago by Sandie.

• A:Answer No, I don't think this is designed to do this.

  Answered 11 months ago by HanSoloVerified Purchase

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Q: QuestionCan extra shelves be purchased for this unit?

Asked 2 years ago by Sister.

Q: QuestionWe bought this several months ago and finally our house is finished. We have this same fridge in our other home with no problems, but, this one keeps getting a puddle at the bottom? Is it defective?

Asked 2 years ago by mag.

• A:Answer Try cleaning the condensate line. There should be instructions in the owners manual.

  Answered 2 years ago by SusanKVerified Purchase

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Q: QuestionWe purchased the165 can built in beverage cooler sku #6262624 on 3/13/22, not installed for a few months later. For remodel Currently the temp will on go down to 43 degrees, but it’s set at 34 degrees. I turned off and restarted, but nothing how to fix??

Asked 2 years ago by Baileyleo23.

• A:Answer try holding power button for 5 sec

  Answered 1 year ago by Anonymous

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Q: QuestionWe received this beverage cooler as a gift. When I plugged it in today, I am getting an E6 error. Is it under warranty? Would I be able to exchange it?

Asked 2 years ago by Jenny.

Q: QuestionCan you adjust a shelf to fit 16 Oz cans?

Asked 2 years ago by Gbob.

Q: QuestionCan the refrigerator fit wine bottles

Asked 2 years ago by Remodel.

• A:Answer Yes. We put wine bottles along the bottom laying flat. Works good.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionI bought two of these. One of them the light stays on all the time which is what we want, the other one the light stays on for a while, and then turns off. Is there a special button press combination to get the light to stay on all the time?

Asked 2 years ago by Anonymous.

• A:Answer Someone answered this saying hold the button 4 seconds. That does not work. Any other ideas?

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionMy counter opening is 34.2”. This product say 34.3” is required. Can I remove feet to make it fit?

Asked 2 years ago by Casey.

• A:Answer I did, work fine

  Answered 2 years ago by GarySVerified Purchase

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Q: QuestionWhat is the interior height, width and depth at the bottom?

Asked 2 years ago by Eric.

• A:Answer The above answer by Insignia is not accurate. Those are not the INTERIOR measurements. Those are the overall measurements.

  Answered 2 years ago by Eric

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Q: QuestionIs this unit considered NSF ? Thinking about using in a commercial setting.

Asked 2 years ago by Dani.

Q: QuestionI received the beverage cooler on Saturday 1/7/23 after following the instructions setting it up we lowered the temperature to 35 degrees the next day, twice now it shuts down and the temperature goes to 48 degrees, I have thermometer in it

Asked 2 years ago by Anonymous.

• A:Answer I'm also unable to get the refrigerator to get to the desired temperature. In my case it won't go below 41 degrees. There are several other reports of the same.

  Answered 11 months ago by HanSoloVerified Purchase

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Q: QuestionDoes insignia make any wine bottle shelves that would fit inside this unit if i removed the wire shelves that come in the box?

Asked 2 years ago by Kitty.

Q: QuestionIs it possible to turn the fridge light off so it does not turn on when the door opens?

Asked 2 years ago by ZZ.

• A:Answer It seems like the light is either ON or OFF using the light button and that it doesn't turn on or off with opening the door.

  Answered 11 months ago by HanSoloVerified Purchase

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Q: QuestionIs this NSF compliant?

Asked 2 years ago by Rob2002.

Q: QuestionLights do not turn on when I open the door. I pressed the light button and nothing happens. Is the fridge broken?

Asked 3 years ago by dallen.

• A:Answer Hi Dallen! Mostly the problem is the bulb is broken, I highly recommend to contact our customer service  at 1 (877) 467-4289 Daily 8am - 9pm CT, any agent over the phone can further assist you into addressing the problem. Insignia Support Alvin www.insigniaproducts.com/support

  Answered 3 years ago by InsigniaCustomerSupport

  
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Q: QuestionDoes anyone know where you can order the hex screw that connects the door handle? Mine only came with one. Other then that, the fridge works great.

Asked 3 years ago by Anonymous.

• A:Answer The screw should be available at any hardware store such as Ace, Lowes, Menards, Home Depot. Also any cabinet shop should have them. Any of those options should prove to be successful.

  Answered 3 years ago by CountrygalVerified Purchase

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