Questions & Answers
- Model:
- NS-UZ17WH0
- |
- SKU:
- 6336449
Q: QuestionCan you purchase sliding basket shelves for this freezer
Asked by Chris.
- A:Answer Yes !! I bought one off Amazon, and it works great. It has a full metal bar across the back to hold it up on the back side of the shelf ( not just the clips that most show online) . I might buy a second one!
Answered by NicoleR
Q: QuestionCan this refrigerator/freezer be laid down to transport?
Asked by Bigburl.
- A:Answer Thank you for your inquiry regarding the transport of your Insignia™ 17 Cu. Ft. Garage Ready Convertible Upright Freezer. For optimal performance and to prevent any potential damage, we recommend that the unit be transported in an upright position. Laying it down can compromise the internal components and refrigeration system. If you have any other questions or need further assistance, feel free to reach out. We appreciate your interest in our product!
Answered by InsigniaCustomerSupport

Q: QuestionHow many KWH/yr does it use as a refrigerator ?
Asked by Shepherd.
- A:Answer The Insignia™ 17 Cu. Ft. Garage Ready Convertible Upright Freezer (NS-UZ17SS0) uses 438 kWh/year when operating as a Refrgerator. This energy consumption is relatively efficient, especially considering its large capacity and convertible functionality. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-17-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-stainless-steel/6336445.p?skuId=6336445
Answered by InsigniaCustomerSupport

Q: QuestionWhen you deliver the new refrigerator to you take away the old one?
Asked by Richard.
- A:Answer For a fee which is around $60, the old one will be hauled away.
Answered by Anonymous
Q: QuestionDoes the door lock?
Asked by Cindy.
- A:Answer The Insignia 17 Cu. Ft. Garage Ready Convertible Upright Freezer typically features a locking mechanism, but it's best to check the specific product details or the user manual for confirmation. If you're looking to ensure security, you may want to verify that the model you are considering indeed has a lock or inquire directly with Best Buy or the manufacturer for the most accurate information.
Answered by InsigniaCustomerSupport

Q: QuestionHas this Freezer been program or tested to keep food frozen for 48 hours in a power outage?
Asked by Cricket.
- A:Answer Thank you for your inquiry! The Insignia™ - 17 Cu. Ft. Garage Ready Convertible Upright Freezer is designed to maintain stable temperatures even in extreme conditions, but there is no specific information indicating it has been tested to keep food frozen for 48 hours during a power outage. For peace of mind during power outages, you might want to consider additional measures such as using ice packs or dry ice to help maintain the temperature inside the freezer. If you frequently experience power outages, a backup generator could also be a worthwhile investment. Keith | Insignia Support
Answered by InsigniaCustomerSupport

Q: QuestionDo the wheels have a locking feature? It has a good seal but to get it open the freezer moves.
Asked by gwp.
- A:Answer The Insignia™ 17 Cu. Ft. Garage Ready Convertible Upright Freezer does not have wheels with a locking feature. If the freezer moves when you open it, you might consider placing non-slip pads under the feet to help keep it in place. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Insignia! | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Answered by InsigniaCustomerSupport

Q: QuestionIs this a frost free freezer?
Asked by Edna.
- A:Answer Hi Edna! The Insignia™ 17 Cu. Ft. Garage Ready Convertible Upright Freezer is indeed a frost-free freezer12. This means it automatically prevents frost build-up, so you don’t need to manually defrost it. For further assistance, please don't hesitate to reach us out| Angelica| Insignia Products| https://www.bestbuy.com/site/insignia-17-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336449.p?skuId=6336449
Answered by InsigniaCustomerSupport

Q: QuestionIt is advertised as being quiet. How many Decibels is it?
Asked by Quiet.
- A:Answer The Insignia™ - 17 Cu. Ft. Garage Ready Convertible Upright Freezer with ENERGY STAR Certification is indeed advertised as being quiet, but the exact noise level in decibels is not specified in the product details. Typically, similar appliances operate around 40-50 decibels, which is comparable to a quiet conversation at home. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Insignia! - Emman | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Answered by InsigniaCustomerSupport

Q: QuestionIs it normal for the ns-uz17who 6336449 upright freezer sides to get hot?
Asked by robear.
- A:Answer Yes, it is normal for the sides of the Insignia NS-UZ17WH0 upright freezer to get warm or even hot during operation. This is because the condenser coils, which release heat from the inside of the freezer, are located in the walls of the unit. When the freezer is running, these coils can cause the sides to feel hot. However, if the sides are excessively hot to the touch or if you notice any unusual noises or performance issues, it might be a good idea to check for proper ventilation around the unit and ensure that the condenser coils are clean. If the problem persists, you may contact our customer service team, so they assist you further. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-17-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336449.p?skuId=6336449
Answered by InsigniaCustomerSupport

Q: QuestionDoor sits too low and won’t close. How do I adjust door upward. Leveling is not the issue.
Asked by BenH.
- A:Answer To adjust the door of your Insignia™ 17 Cu. Ft. Garage Ready Convertible Upright Freezer upward, you can follow these steps: 1. Locate the Hinges: Open the freezer door and locate the hinges at the top and bottom of the door. 2. Adjust the Top Hinge: - Loosen the screws on the top hinge slightly. - Lift the door to the desired height. - Tighten the screws to secure the hinge in place. 3. Adjust the Bottom Hinge: - Loosen the screws on the bottom hinge. - Adjust the door to ensure it is level and at the correct height. - Tighten the screws to secure the hinge. These adjustments should help align the door properly, so it closes correctly If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Insignia! - Emman | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Answered by InsigniaCustomerSupport

Q: QuestionDoes it have wheels??
Asked by MohamedS.
- A:Answer The Insignia™ 17 Cu. Ft. Garage Ready Convertible Upright Freezer does not come with wheels. However, it features adjustable leveling legs to ensure stability on uneven surfaces. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-17-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-stainless-steel/6336445.p?skuId=6336445
Answered by InsigniaCustomerSupport

Q: QuestionCan you take old garage refrigator when delivering new refrigator?
Asked by Rick.
- A:Answer Thank you for your inquiry! Best Buy offers haul-away services for old appliances, including garage refrigerators, when delivering new ones. This service is usually available for an additional fee at checkout. It’s a great option if you want to ensure that your old refrigerator is properly removed and recycled. It’s recommended to confirm the haul-away option when placing your order to ensure it's available in your area. You can also reach out to customer service or ask the delivery team for more information. Keith | Insignia Support https://www.bestbuy.com/site/insignia-17-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336449.p?skuId=6336449
Answered by InsigniaCustomerSupport

Q: QuestionCan the auto defrost temp be adjusted? Or should I set the temp lower than 5 degrees? My freezer gets up to 32+ degrees every 48hrs. This will cause freezer burn and I’m probably going to return it if I can’t keep the defrost temp lower.
Asked by Scrandall.
- A:Answer The Insignia™ 17 Cu. Ft. Garage Ready Convertible Upright Freezer does not allow for manual adjustment of the auto defrost temperature. The defrost cycle is designed to maintain optimal performance and prevent frost buildup, but it should not cause the internal temperature to rise to 32°F. Here are a few steps you can take to address the issue: 1. Check Temperature Settings: Ensure that the freezer is set to the recommended temperature of 0°F (-18°C). Setting it lower than 5°F might help maintain a more consistent temperature. 2. Ensure Proper Ventilation: Make sure there is adequate space around the freezer for proper airflow. Blocked vents can cause temperature fluctuations. 3. Inspect Door Seals: Check the door seals for any gaps or damage that might be allowing warm air to enter. 4. Minimize Door Openings: Try to limit the number of times you open the freezer door, as frequent openings can cause temperature spikes. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Insignia! - Emman | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Answered by InsigniaCustomerSupport

Q: Questioncan this item be hauled laying on the back panel?
Asked by jeff.
- A:Answer It's generally not recommended to transport a freezer lying on its back or side, as doing so can cause damage to the internal components and may lead to compressor issues.
Answered by InsigniaCustomerSupport

Q: QuestionWill you pick up my old freezer
Asked by Anonymous.
- A:Answer Thank you for your inquiry! Best Buy offers haul-away services for old appliances when you purchase a new one, like the Insignia™ 17 Cu. Ft. Garage Ready Convertible Upright Freezer. Typically, this service is available for an additional fee and must be arranged at the time of your new appliance purchase. When the delivery team brings your new freezer, they will take away your old one if you've scheduled the service. It's a convenient way to dispose of your old appliance responsibly. Keith | Insignia Support https://www.bestbuy.com/site/insignia-17-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-stainless-steel/6336445.p?skuId=6336445
Answered by InsigniaCustomerSupport

Q: QuestionIf power goes off, does it reset itself?
Asked by Anonymous.
- A:Answer Hello, thank you for bringing this to our attention. If the power goes off, most standalone freezers, including the Insignia™ 17 Cu. Ft. Garage Ready Convertible Upright Freezer, will typically not reset themselves automatically once power is restored. Freezers are designed to maintain their temperature to keep food preserved, and they will return to operating conditions once power is restored. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-17-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-stainless-steel/6336445.p?skuId=6336445
Answered by InsigniaCustomerSupport

Q: QuestionOne of the answers said that the bottom drawers can be removed… Can the entire drawer assembly, including the bottom shelf all be removed? Need to put a couple 5 gallon stockpots of maple syrup in there and want to set them n the floor.
Asked by BP.
- A:Answer Yes if needed to
Answered by JohnnieJsatified
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