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Don’t know. Mine is on 2 and ice cream is very frozen.
Sorry, there was a problem. Please try again later.Thank you for your inquiry! To adjust the temperature of your Insignia™ 18.6 Cu. Ft. Bottom Freezer Refrigerator, you can use the digital temperature control system. First, locate the control panel, which is usually inside the refrigerator near the top. Press the FREEZER button to cycle through the temperature settings, indicated by lights, with one light being the warmest and three lights being the coldest. Since your ice cream is melting, you might want to set the freezer to the coldest setting (three lights). If the freezer is already set to the coldest setting and the ice cream is still melting, there might be an issue with the appliance. Ensure that the freezer door is sealing properly, as a faulty seal can cause cold air to escape. Also, make sure the freezer is not overloaded, as this can obstruct airflow and affect cooling efficiency. If the problem persists, it might be best to contact Insignia customer support for further assistance. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
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