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Hello Naemac, To make it easier to adjust the leveling feet, please have someone push the top of the refrigerator to tilt it slightly then rotate the leveling feet clockwise (to raise) your refrigerator or counterclockwise (to lower). For more questions and product support you may contact our customer service at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST. Chelsea Insignia Support Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
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