Questions & Answers

Name: Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel
Brand: Insignia™
SKU: 5161200
Price: 135.99 USD
Rating: 4.4 (3751 reviews)

Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel

Model:: NS-RTM18SS7; |
SKU:: 5161200

User rating, 4.4 out of 5 stars with 3751 reviews.

Highly rated by customers for:

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QuestionWhen reversing the door, does the sensor on top of the refrigerator need to be relocated, too?
Asked 3 years ago by Steve.
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QuestionI bought this unit used and there was no hinge kit available. Is there a way to buy a hinge kit so I can reverse the door swing?
Asked 3 years ago by Jeff.
- Answer You may visit our part supplier, Partstore website through this link https://partstore.encompass.com/, and give this Part Number order12231000011274 of the Hinge Kit to help you place an order. Mary II Insignia Products II https://www.insigniaproducts.com/contact-us
  Answered 3 years ago by InsigniaCustomerSupport
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QuestionI can’t find the electric cord?
Asked 3 years ago by Anonymous.
- Answer Hi there, If there missing parts of the product. I suggest to please contact best buy further assistance. Gem Insignia Products Please visit https://www.insigniaproducts.com/
  Answered 3 years ago by InsigniaCustomerSupport
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QuestionIs the refrigerator suppose to have a panel covering the back motor area ??? There is nothing covering it. My understanding is a back cover panel is important for proper functioning.
Asked 3 years ago by InsigniaFridge.
- Answer Hello TPain, No covers ,the lack of a cover lowers the cost and also lets heat dissipate more efficiently from the back. As long as it's not touching the wall, which you shouldn't do anyway, there should be no problem without the cover. Insignia Support Louise www.insigniaproducts.com/support
  Answered 3 years ago by InsigniaCustomerSupport
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QuestionWhere is Insignia refrigerator s made?
Asked 3 years ago by 7890.
- Answer Hello 7890, This Insignia refrigerator is made in China. Insignia Support, Merjorie www.insigniaproducts.com/support
  Answered 3 years ago by InsigniaCustomerSupport
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QuestionHow do I order a hinge kit?
Asked 3 years ago by hinge.
- Answer I just went online store
  Answered 3 years ago by Anonymous
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QuestionWhen I go to reverse the doors, do I need to do anything with the other item under the cap (which I believe is the tip of the defrost sensor)?
Asked 3 years ago by ASinPHX.
- Answer Hello Ord2san2phx, No,you don't need to do anything once you reverse the doors. Insignia Support, Merjorie www.insigniaproducts.com/support
  Answered 3 years ago by InsigniaCustomerSupport
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QuestionDoes it mark easily w fingertip marks?
Asked 3 years ago by esther.
- Answer Hi Esther, Stainless steel has long been a favorite for kitchen appliances because of its sleek appearance, but it does tend to show every fingerprint as an obvious mark. Insignia Products Lisa https://insigniaproducts.com
  Answered 3 years ago by InsigniaCustomerSupport
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QuestionHello - Our Freezer is in the fridge temp ranges vs freezer. Sometimes when we check it is back in freezer temp range but it can not keep that temp. Help?
Asked 3 years ago by notfrozenfreezer.
- Answer If the unit is not freezing, please visit https://www.insigniaproducts.com/email-us
  Answered 3 years ago by InsigniaCustomerSupport
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QuestionDoes this refrigerator need a waterline?
Asked 3 years ago by Julie.
- Answer You can purchase the optional ice maker Model: NS-IMK20WH7
  Answered 3 years ago by InsigniaCustomerSupport
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QuestionHow long is the power cord?
Asked 3 years ago by Frige.
- Answer The power cord is 3 ft.
  Answered 3 years ago by InsigniaCustomerSupport
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QuestionIs there a kit to replace refrigerator door?
Asked 3 years ago by Shae.
- Answer Unfortunately, we do not sell a kit to replace the door.
  Answered 3 years ago by InsigniaCustomerSupport
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QuestionI have the same question as 8 others who have asked for the last year about sounds coming from the Insignia fridge. Information from the Insignia manual suggest that some of the sounds are 'normal', but what about the groaning cow? :-)
Asked 3 years ago by Moppet.
- Answer You may have a defect. Mine is whisper quiet.
  Answered 3 years ago by BMFandCo
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QuestionThe tray in the back always fill with water . Why ? What I suppose to do empty that ? If yes how many times in week ? Is this normal to have water in tray ? Pl let me know . Thanks
Asked 3 years ago by Nadia.
- Answer Yes, it is normal to have water in the tray, it should evaporate. For product support, please visit https://www.insigniaproducts.com/email-us
  Answered 3 years ago by InsigniaCustomerSupport
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QuestionDoes it come with warranty? I saw on the description saying it doesn't and i wanna make sure. It would be helpful if anyone can answer asap thank you!
Asked 3 years ago by Sandy.
- Answer It does have a 30 day if it's new. If not check one of home warranty places they will likely be your best bet.
  Answered 3 years ago by BMFandCo
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QuestionWe just got this unit two weeks ago and the freezer doesn’t seem to keep food frozen for long. It seems to go off and on. We have the refrig set to 3 and the freezer set to one above the recommended setting. Could the unit be faulty?
Asked 3 years ago by Joleary.
- Answer The warranty is for 1 year. For product support please visit https://www.insigniaproducts.com/email-us
  Answered 3 years ago by InsigniaCustomerSupport
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QuestionHow do you clean the coils. In this refrigerator?
Asked 3 years ago by Boom.
- Answer I've only had this refrigerator less than a month so no idea. But I'm sure Best Buy could answer that for you. They've always been extremely helpful when I've had questions.
  Answered 3 years ago by Becky
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QuestionIs this a top ad bottom freezer?
Asked 3 years ago by Suz.
- Answer Top and spacious. Also includes a shelf
  Answered 3 years ago by SimpeYetPowerful
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QuestionWhat is the CORRECT height -floor to top without hinge? My space only allows 65.75 inches in back (cabinet) This one says 64.75 height to top in dimensions and some of these answers are giving height to top of hinge(I think)???
Asked 4 years ago by Santech.
- Answer That’s the total height of the unit. And will fit your space.
  Answered 3 years ago by ADAMS
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QuestionIs this the same as model RTM18WH7 except for color? If so, why are the dimensions slightly off? I have a space to fill that is just short for these measurements. My cabinet opening space is 31.5W, 65.50 H and 31 D. I do not want white. Suggestions?
Asked 4 years ago by Santech.
- Answer Hi Sandra, Yes,this product has the same dimension as the model RTM18WH7:Product Height>66 5/8 inches,Product Width>29 1/2 inches,Product Depth>30 1/8 inches.This is a good suggestion since it fits on your cabinet space. Insignia Support, Merjorie www.insigniaproducts.com/support
  Answered 3 years ago by InsigniaCustomerSupport
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Showing 101-120 of 373 questions

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Questions & Answers

Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator - Stainless Steel

Q: QuestionWhen reversing the door, does the sensor on top of the refrigerator need to be relocated, too?

Q: QuestionI bought this unit used and there was no hinge kit available. Is there a way to buy a hinge kit so I can reverse the door swing?

Q: QuestionI can’t find the electric cord?

Q: QuestionIs the refrigerator suppose to have a panel covering the back motor area ??? There is nothing covering it. My understanding is a back cover panel is important for proper functioning.

Q: QuestionWhere is Insignia refrigerator s made?

Q: QuestionHow do I order a hinge kit?

Q: QuestionWhen I go to reverse the doors, do I need to do anything with the other item under the cap (which I believe is the tip of the defrost sensor)?

Q: QuestionDoes it mark easily w fingertip marks?

Q: QuestionHello - Our Freezer is in the fridge temp ranges vs freezer. Sometimes when we check it is back in freezer temp range but it can not keep that temp. Help?

Q: QuestionDoes this refrigerator need a waterline?

Q: QuestionHow long is the power cord?

Q: QuestionIs there a kit to replace refrigerator door?

Q: QuestionI have the same question as 8 others who have asked for the last year about sounds coming from the Insignia fridge. Information from the Insignia manual suggest that some of the sounds are 'normal', but what about the groaning cow? :-)

Q: QuestionThe tray in the back always fill with water . Why ? What I suppose to do empty that ? If yes how many times in week ? Is this normal to have water in tray ? Pl let me know . Thanks

Q: QuestionDoes it come with warranty? I saw on the description saying it doesn't and i wanna make sure. It would be helpful if anyone can answer asap thank you!

Q: QuestionWe just got this unit two weeks ago and the freezer doesn’t seem to keep food frozen for long. It seems to go off and on. We have the refrig set to 3 and the freezer set to one above the recommended setting. Could the unit be faulty?

Q: QuestionHow do you clean the coils. In this refrigerator?

Q: QuestionIs this a top ad bottom freezer?

Q: QuestionWhat is the CORRECT height -floor to top without hinge? My space only allows 65.75 inches in back (cabinet) This one says 64.75 height to top in dimensions and some of these answers are giving height to top of hinge(I think)???

Q: QuestionIs this the same as model RTM18WH7 except for color? If so, why are the dimensions slightly off? I have a space to fill that is just short for these measurements. My cabinet opening space is 31.5W, 65.50 H and 31 D. I do not want white. Suggestions?

QuestionWhen reversing the door, does the sensor on top of the refrigerator need to be relocated, too?

QuestionI bought this unit used and there was no hinge kit available. Is there a way to buy a hinge kit so I can reverse the door swing?

QuestionI can’t find the electric cord?

QuestionIs the refrigerator suppose to have a panel covering the back motor area ??? There is nothing covering it. My understanding is a back cover panel is important for proper functioning.

QuestionWhere is Insignia refrigerator s made?

QuestionHow do I order a hinge kit?

QuestionWhen I go to reverse the doors, do I need to do anything with the other item under the cap (which I believe is the tip of the defrost sensor)?

QuestionDoes it mark easily w fingertip marks?

QuestionHello - Our Freezer is in the fridge temp ranges vs freezer. Sometimes when we check it is back in freezer temp range but it can not keep that temp. Help?

QuestionDoes this refrigerator need a waterline?

QuestionHow long is the power cord?

QuestionIs there a kit to replace refrigerator door?

QuestionI have the same question as 8 others who have asked for the last year about sounds coming from the Insignia fridge. Information from the Insignia manual suggest that some of the sounds are 'normal', but what about the groaning cow? :-)

QuestionThe tray in the back always fill with water . Why ? What I suppose to do empty that ? If yes how many times in week ? Is this normal to have water in tray ? Pl let me know . Thanks

QuestionDoes it come with warranty? I saw on the description saying it doesn't and i wanna make sure. It would be helpful if anyone can answer asap thank you!

QuestionWe just got this unit two weeks ago and the freezer doesn’t seem to keep food frozen for long. It seems to go off and on. We have the refrig set to 3 and the freezer set to one above the recommended setting. Could the unit be faulty?

QuestionHow do you clean the coils. In this refrigerator?

QuestionIs this a top ad bottom freezer?

QuestionWhat is the CORRECT height -floor to top without hinge? My space only allows 65.75 inches in back (cabinet) This one says 64.75 height to top in dimensions and some of these answers are giving height to top of hinge(I think)???

QuestionIs this the same as model RTM18WH7 except for color? If so, why are the dimensions slightly off? I have a space to fill that is just short for these measurements. My cabinet opening space is 31.5W, 65.50 H and 31 D. I do not want white. Suggestions?