How do I get the soundbar to work with my Samsung TV when streaming? It works fine with direct TV but if I go to NetFlix or Prime TV there is no sound. I have it set up to PCM on my TV. I'm about fed up with hours on the phone with Samsung. HELP! null

Question

InsigniaCustomerSupport · Accepted Answer

Hi, Tracy.

Thank you for sharing your inquiry with us. The soundbar working while on Direct TV confirms that it is properly connected and running. For streaming apps is important to check the sound settings on each app. I recommend to contact Netflix's or Prime's support.

Alexander G. - Insignia Support

“How do I get the soundbar to work with my Samsung TV when streaming? It works fine with direct TV but if I go to NetFlix or Prime TV there is no sound. I have it set up to PCM on my TV. I'm about fed up with hours on the phone with Samsung. HELP!”

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