“My TV has eARC HDMI. Can I use this speaker? It works on most channels, except the one I watch most (YouTube TV); here I get no video or audio.”
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Hello, thank you for the question. Your TV’s e ARC port is fully compatible with the Insignia 2.0 Mini Sound bar when connected through the HDMI‑ARC input on the TV. Since the issue only happens on YouTube TV, it usually indicates that the channel is outputting an audio format the TV cannot pass through to the sound bar. Changing your TV’s audio output to PCM typically restores both audio and video on that app. If the issue continues, you can reach our support team at 877‑467‑4289 or insignia@bestbuy.com. Poojitha | Insignia
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