Questions & Answers

Q: QuestionHow many audio modes does this soundbar have?

• A:Answer This soundbar has four audio modes.

Q: QuestionAre bass and treble levels adjustable on this soundbar?

• A:Answer Yes, bass and treble levels are adjustable on this soundbar.

Q: QuestionAre cables included with this soundbar?

• A:Answer Yes, this soundbar includes an HDMI cable.

Q: QuestionCan I connect to this soundbar using Bluetooth?

• A:Answer Yes, you can connect to this soundbar using Bluetooth.

Q: QuestionDoes this soundbar include wall mounts?

• A:Answer Yes, this soundbar includes the hardware needed to mount it on the wall.

Q: QuestionIs there a remote control included with the soundbar?

• A:Answer Yes, a remote control is included with this soundbar.

Q: QuestionHow do I turn off the connection announcement every time I turn the tv on?

Asked 6 months ago by Kitchenuser21.

• A:Answer If you press and hold the mute button on the remote for approximately 8 seconds, you should then see the soundbar blink a red light 3 times. Turn the TV off and On again, and you should see the voice assist has been deactivated.

  Answered 6 months ago by AnonymousVerified Purchase

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Q: QuestionAmy difference between this one and the 32 in besides the length? Watts the same? Quality the same? If same I'd assume to get the smaller one

Asked 4 months ago by Rich.

• A:Answer I have used both the 20 inch and 32 inch Insignia soundbars. Bass is stronger with the 32 inch, but they otherwise are similar. With the 32 inch you can position the subwoofer closer to where you are sitting, so it provides a greater surround effect.

  Answered 4 months ago by DavidHVerified Purchase

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Q: QuestionDoes this have that awful power saving feature like some other sound bars where it turns itself off if no sound is detected after a certain time?

Asked 7 months ago by Kealii.

• A:Answer Yes and its terrible.

  Answered 6 months ago by CoryintheswampVerified Purchase

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Q: Questionwill this soundbar work with a tablet?

Asked 3 months ago by yellow.

• A:Answer Hello! Thank you for your question. Yes, this soundbar will work with your tablet using either Bluetooth for a wireless connection or the 3.5mm AUX jack for a wired connection. Mueez | Insignia

  Answered 3 months ago by InsigniaCustomerSupport

  
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Q: QuestionHow many watts?

Asked 4 hours ago by Anonymous.

Q: QuestionHow long is the hdmi cord

Asked 17 hours ago by Gia.

Q: QuestionWhat battery is needed

Asked 2 days ago by Battery.

• A:Answer Hi there! The Insignia™ 2.0 Mini Soundbar (Model NS‑SB20S) uses two AAA batteries for the remote control. These are standard and easy to replace whenever needed. If you have any other questions about the soundbar, we’re happy to help. Please feel free to contact us at 877‑467‑4289 or Insignia@BestBuy.com. Vennila | Insignia

  Answered 1 day ago by InsigniaCustomerSupport

  
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Q: QuestionI shut my TV off and upon startup, my insignia soundbar which I have connected via Bluetooth does not reconnect. Is there a setting that I can used to make it so that the sound bar connects automatically on each startup of the television.

Asked 5 days ago by DJH.

Q: Questioncan this be controlled with a fire tv remote?

Asked 2 weeks ago by remote.

Q: QuestionPurchased this open box came w just soundbar no nothing else. What cords do I need i have a roku 50 in.

Asked 3 weeks ago by Missinsomethang.

Q: QuestionDoes the remote of this soundbar also control the channel and volume of an Insignia Roku TV? Or viceversa, does the remote of the Insignia Roku TV control this soundbar? Thanks.

Asked 3 weeks ago by Daniel.

Q: QuestionWhat size drill bit for wall hangers?

Asked 1 month ago by Trav.

• A:Answer Hello, thanks for your question. To ensure proper installation, please drill 7/32‑inch (5.5–6 mm) holes at the marked locations, then insert the wall anchors as outlined in the user guide. This will help the soundbar mount securely and sit correctly on the wall. Mueez | Insignia

  Answered 1 month ago by InsigniaCustomerSupport

  
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Q: QuestionMy TV has eARC HDMI. Can I use this speaker? It works on most channels, except the one I watch most (YouTube TV); here I get no video or audio.

Asked 1 month ago by HML75.

• A:Answer Hello, thank you for the question. Your TV’s e ARC port is fully compatible with the Insignia 2.0 Mini Sound bar when connected through the HDMI‑ARC input on the TV. Since the issue only happens on YouTube TV, it usually indicates that the channel is outputting an audio format the TV cannot pass through to the sound bar. Changing your TV’s audio output to PCM typically restores both audio and video on that app. If the issue continues, you can reach our support team at 877‑467‑4289 or insignia@bestbuy.com. Poojitha | Insignia

  Answered 1 month ago by InsigniaCustomerSupport

  
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