Questions & Answers

Q: QuestionIt is hard to tell if the cable connecting the two speakers to the subwoofer is a single wire or two wires. Assuming it is a single wire, what are the lengths of the 3 segments of that wire?

Asked 4 months ago by Robby.

Q: QuestionCan it "remember" 2 paired phones? Or do we have to re - pair it every time my wife or I want to use it with our respective phones and weren't the last device paired?

Asked 5 months ago by BJLester1.

• A:Answer Yes, the Insignia™ 2.1 Bluetooth Lighted Speaker System can "remember" multiple paired phones. While it can only be actively connected and playing audio from one phone at a time, it will typically store the pairing information for several previously connected devices. This means you and your wife won't have to go through the full pairing process every time; you'll just need to select the speaker from your phone's Bluetooth settings to connect if it doesn't automatically connect to the last device used. If you have any other questions or need further assistance, feel free to ask! - Mae | Insignia Support

  Answered 5 months ago by InsigniaCustomerSupport

  
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Q: QuestionHow do you activate automatic color change?

Asked 8 months ago by Question.

• A:Answer Thank you for your inquiry! To activate the automatic color change on the Insignia™ 2.1 Bluetooth Lighted Speaker System, you need to press the LIGHT button repeatedly until you reach the desired color mode. The speaker system offers eight color modes: blue, green, red, purple, yellow, light blue, repeating six colors, and off. Keith | Insignia Support

  Answered 8 months ago by InsigniaCustomerSupport

  
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Q: QuestionIs there a way to set up the speakers so random people can’t connect to my speakers? I don’t know why people WOULD but they connect to my speakers and just stay connected..

Asked 9 months ago by Elizabeth.

• A:Answer To prevent random people from connecting to your Insignia™ 2.1 Bluetooth Lighted Speaker System, you can take several steps to secure your speakers: 1. Deactivate Bluetooth When Not in Use: Turn off Bluetooth on your speakers when you’re not using them. This is the simplest way to prevent unauthorized connections. 2. Pair in Private: When pairing your speakers with a new device, do it in a private setting to avoid others from intercepting the connection. Additionally, to force pairing and connect with a new device, press and hold the Input button for three seconds until the blue LED begins blinking. Then, search your new device’s Bluetooth list for Insignia NS-5004BT and tap to pair and connect. These steps should help you secure your Bluetooth speakers and prevent unauthorized connections. If you need further assistance, feel free to ask!

  Answered 9 months ago by InsigniaCustomerSupport

  
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Q: QuestionThe reason I need new speakers is that Windows 11 no longer recognizes the audio driver I've been using for years (Conexant HD), and there is no updated driver. Will I have the same problem with these speakers, or do these speakers have their own driver?

Asked 9 months ago by Mikey.

• A:Answer Thank you for your message. To answer your question, as long as your device has Bluetooth capability, you should not have any problems using these speakers, as this do not require drivers to function. - Carl | Insignia Support

  Answered 9 months ago by InsigniaCustomerSupport

  
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Q: QuestionWhen I pair these speakers to my computer, it immediately classifies them as headphones. How can I change them to speakers?

Asked 10 months ago by Daniel.

• A:Answer It sounds like your computer is automatically classifying your Insignia™ 2.1 Bluetooth Lighted Speaker System as headphones. Here are some steps you can take to change the classification to speakers: 1. Check Sound Settings: - On Windows, right-click the sound icon in the taskbar and select "Open Sound settings." - Under "Output," select your Insignia speakers from the dropdown menu. - Click on "Device properties" and ensure the device type is set to "Speakers." 2. Update Audio Drivers: Ensure your audio drivers are up to date. You can do this through the Device Manager: - Right-click the Start button and select "Device Manager." - Expand the "Sound, video and game controllers" section. - Right-click your audio device and select "Update driver." 3. Bluetooth Settings: - Go to "Bluetooth & other devices" settings. - Find your Insignia speakers in the list of paired devices. - Click on them and select "Remove device," then re-pair them. 4. Control Panel Settings: - Open the Control Panel and go to "Hardware and Sound." - Click on "Sound" and go to the "Playback" tab. - Right-click your Insignia speakers and select "Set as Default Device." 5. Check Audio Output in Apps: Some applications have their own audio output settings. Make sure the output device is set to your Insignia speakers within the app. If these steps don't resolve the issue, it might be helpful to refer to the user manual or contact Insignia customer support for further assistance. Let me know if you need any more help!

  Answered 10 months ago by InsigniaCustomerSupport

  
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Q: Questioncan these be used remotely for tv thru blutooth

Asked 11 months ago by molly.

• A:Answer Yes. The documents provided say if your tv had Bluetooth or Aux this will connect. I have this connected via BT to a desktop.

  Answered 10 months ago by RyanPVerified Purchase

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Q: QuestionAre these speakers magnetically shielded like the cheaper $20 ones?

Asked 1 year ago by Mac89.

• A:Answer The Insignia™ 2.1 Bluetooth Lighted Speaker System is not magnetically shielded. This means you should keep them at least 5 feet away from video devices like TVs or computer monitors to avoid potential interference. If you have any other questions or need further assistance, feel free to ask!

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: Questionwill this work with the PS%?

Asked 1 year ago by lue.

• A:Answer Thank you for your inquiry! Yes, this speaker system should work with the PS4 as long as it has Bluetooth connectivity capabilities. You should be able to pair the speaker system with your PS4 to enhance your gaming experience with better sound quality. Keith | Insignia Support https://www.bestbuy.com/site/insignia-2-1-bluetooth-lighted-speaker-system-3-piece-black/6324351.p?skuId=6324351

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionLED status lights are not coming on Bluetooth not working and the speakers are making a bumping sound when I plug it in. When I do unplug it and plug it back in the Bluetooth / aux status lights come on and go back off

Asked 1 year ago by Liyah.

• A:Answer Hi Liyah, Please try to do power cycle. For further assistance with your unit, you can contact us at 1-800-620-2790 or via emal. Ritchie |Insignia Support https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionHow do I get my speakers to work after a power outage happened while the speakers were on and playing audio?

Asked 1 year ago by JailenJ.

• A:Answer Hi there, Please follow the steps below: 1.Check your speaker output. 2.Run the audio troubleshooter. 3.Verify that all Windows Updates are installed. 4.Check your cables, plugs, jacks, volume, speaker, and headphone connections. 5.Check sound settings. 6.Fix your audio drivers. 7.Set your audio device as the default device. 8.Turn off audio enhancements. Insignia Support Shella https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionSeems to be a lot of cables. What part is bluetooth? Just the Sub? Thanks!

Asked 2 years ago by Mongoose66.

• A:Answer speakers are cabled/wired to the sub and sub has to be plugged in to outlet. you can connect a Bluetooth device to this for music wirelessly , or with a Wired coax cable.

  Answered 2 years ago by happybuyerVerified Purchase

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Q: QuestionWhich "version" of Bluetooth is installed in this Insignia speaker system? I need Bluetooth version 5.0 (or higher) to reduce latency/lag between my smart TV.

Asked 2 years ago by GoodValueTraveler.

Q: QuestionMy subwoofer works fine while connected via bluetooth. however, while connected to my monitor via aux, the subwoofer doesn't work but speakers work fine. Any ideas on how to fix this?

Asked 2 years ago by Roach.

• A:Answer Try connecting directly to laptop aux port instead of monitor aux port.

  Answered 2 years ago by RajGVerified Purchase

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Q: QuestionWhat is the subwoofer box made out of? A plastic? Or a wood? Particleboard?

Asked 2 years ago by TheseGeez.

• A:Answer It's heavy. Particle board I think.

  Answered 1 year ago by FREDVerified Purchase

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Q: QuestionWill the cord to the single satellite speaker unplug so I can hide wires through a hole in desk

Asked 2 years ago by Stu.

• A:Answer yes

  Answered 2 years ago by FAMILYVerified Purchase

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Q: QuestionIs this work for my tv TCL that has headphone to connect this aux right?

Asked 2 years ago by Lucky.

• A:Answer Hi Lucky, This device can be connected using Aux JAck. Renee, Insignia Support www.insigniasupport.com

  Answered 2 years ago by InsigniaCustomerSupport

  
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Q: QuestionWhat is the diameter of the subwoofer? 4”, 5”, 6”?

Asked 2 years ago by Anonymous.

• A:Answer The subwoofer measures 7 inches by 7 inches.

  Answered 2 years ago by OwenMVerified Purchase

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Q: QuestionIs there anything I can do to turn the lights on that I'm not seeing? I bought this open box; there are no instructions. There is a light button on the right speaker but it does nothing when I push it.

Asked 2 years ago by JaysWay13.

• A:Answer I looked up the instructions online and was able to connect it following the instructions. I would recommend you do that.

  Answered 2 years ago by OwenMVerified Purchase

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