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It depends on what part, your question is a little vague. When I bought my refrigerator the door tray was broken. I called Best Buy Customer Service at 1-888-237-8289 and asked them to send a replacement. I just received my new tray. Hope that helps. The part took 2 months to arrive, so be patient, make sure to get the order number so you can call monthly to check on it.
Sorry, there was a problem. Please try again later.Hi Jamesclem, We can process replacement if the part was broken unintentionally, however, if you would like to purchase the broken part you may visit https://encompass.com/ for further assistance. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance. Insignia Products Nikki Please visit https://www.bestbuy.com/site/insignia-20-5-cu-ft-top-freezer-refrigerator-stainless-steel/6507733.p?skuId=6507733
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