Why is your parts department telling me that the remote control I need as a replacement for my massage chair is no longer available is it just out of stock or did they stop making it and I can never get a remote control for my chair. null

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Accepted Answer

I am told by Insignia that this chair has been discontinued.  now I have a chair that I CANNOT use.  What a waste of my money.

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i have a remote

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This information is incorrect I have tried for 4 weeks to order a replacement remote control from your parts store and I’m being told the remote is no longer available. The company no longer makes this remote, so I am stuck with a massage chair and no remote control which means this chair is useless to me. Why would a chair be sold that you can no longer replace parts?

Answered by Anonymous 3 years ago

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I have been having this same issue trying to find a replacement remote. Today it magically worked out so I wanted to pass it along!! The product number it was available under is PS3101006468 as of 12/15/22.

Answered by Anonymous 2 years ago

IrvinGon · Answer

Also looking for a remote for the insignia massage chair

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I busted mine but was able to get a new one from Life Easy Supply out of China.
Cost 150 but works perfectly

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I am shocked by the terrible customer service. We have a HUGE chair in our basement that can't be used now. At minimum give refunds!!!

200lbpaperweight · Answer

I bought this same chair just over a year ago. The remote part number that you found is PS-310100646-8. It is no longer available even though the chair is still sold by Best Buy. 
For everyone else looking... RUN away. Why spend $200 on a product that doesn't have support let alone $2500?

nochair · Answer

I bought one as identified by a previous poster. It does not work either. Screen stays dark, but I can get the chair to go forward or back with either remote.

Nothing else works. Waste of another $150 on top of the price of the chair.

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Agree with everyone else. Remote never worked right. Received terrible customer support and now have a giant chair stuck in the zero gravity position in my bedroom. Best buy will be out of business soon.

Answered by Anonymous 9 months ago

“Why is your parts department telling me that the remote control I need as a replacement for my massage chair is no longer available is it just out of stock or did they stop making it and I can never get a remote control for my chair.”

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