Questions & Answers
- Model:
- NS-TWM35W1
- |
- SKU:
- 6420141
Q: QuestionWhen select the water level of "high", will the water fill all the way to the top or only half way or in between? Thanks!
Asked by Maggie.
- A:Answer The unit doesn't fill with water all the way to the top.
Answered by InsigniaCustomerSupport

Q: Questionwhat is the manufactory warranty
Asked by mini.
- A:Answer 1 year. If you get an extended 5year warranty, you get the 1 year plus 4 more years of coverage. The sales person also said that under the extended warranty if the washer can't be fixed after 3 (?) tries, that they will replace it. Other shorter extended warranty lengths are also offered
Answered by Brian
Q: QuestionIf you wash in hot does it automatically rinse in hot
Asked by Washer.
- A:Answer Hello, thank you for your question. This Insignia™ 3.7 Cu. Ft. High Efficiency Top-Loading Washer allows wash and rinse temperatures to be controlled by the selected cycle settings. A hot wash setting does not necessarily mean the rinse cycle will automatically use hot water. The rinse temperature depends on the cycle and temperature options selected. Sudeep | Insignia
Answered by InsigniaCustomerSupport
Q: QuestionHow do I hook up the hoses
Asked by Anonymous.
- A:Answer Very easy twist hose off old washer and apply it to your new washer but turn the water off
Answered by THOMASH
Q: QuestionIs this available in store ?
Asked by B.
- A:Answer Hello! Thank you for your question. Store availability for the Insignia 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer varies by location and current inventory. To check if it's available at a store near you, please contact Best Buy Customer Care at 1-888-237-8289 for the most up-to-date availability information. Darshan | Insignia
Answered by InsigniaCustomerSupport
Q: QuestionHow do I start the insignia washer 3.7
Asked by Anonymous.
- A:Answer Dear Customer, thank you for your question. To start the Insignia™ 3.7 Cu. Ft. High Efficiency Top‑Loading Washer (Model NS‑TWM35W1), simply load your laundry, add detergent, close the lid securely, select your desired wash cycle using the cycle knob, and press the Start/Pause button. The washer will lock the lid and begin filling automatically. Rafay | Insignia
Answered by InsigniaCustomerSupport
Q: QuestionDoes it come with all the connections needed to hook it up
Asked by Anonymous.
- A:Answer Hi, Thank you for your question. The Insignia™ 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer (Model NS-TWM35W1) comes with the drain hose and power cord needed for installation; however, the hot and cold water supply hoses may need to be purchased separately. Shashank | Insignia.
Answered by InsigniaCustomerSupport
Q: QuestionWhere can I find a diagram to find filter location
Asked by Alyss.
- A:Answer Hello, thank you for the question. A diagram of the accessible filter locations can be found in the User Guide on the Best Buy product page under Features > Manuals & Guides. If you need an exploded-view parts diagram or help identifying a specific filter, please contact us at 1-877-467-4289 or insignia@bestbuy.com, and we will be glad to assist you. Poojitha | Insignia
Answered by InsigniaCustomerSupport
Q: QuestionCan I wash thick blankets in this and is it a portable
Asked by Linda.
- A:Answer Hi, thank you for reaching out. Yes, this 3.7 cu. ft. washer can accommodate many thick blankets depending on their size and weight, but it is not a portable washer and is designed as a full-size top-loading unit for permanent installation. Thanks, Faisal | Insignia
Answered by InsigniaCustomerSupport
Q: QuestionIs normal and eco together on the knob
Asked by Bella.
- A:Answer Hello Bella! Thank you for your question. Yes, on Insignia - 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer the Normal/Eco setting is combined into a single position on the cycle selector knob. Simply turn the knob to Normal/Eco to use that cycle. Darshan | Insignia
Answered by InsigniaCustomerSupport
Q: QuestionIs the washer outlet 3 prongs
Asked by Joan.
- A:Answer Hello! Thank you for your question. Yes, the Insignia™ 3.7 Cu. Ft. High Efficiency 12‑Cycle Top‑Loading Washer uses a standard 3‑prong grounded plug and is designed to be connected to a 120V, 60Hz household outlet protected by a 15‑amp fuse or comparable circuit breaker. Vennila | Insignia
Answered by InsigniaCustomerSupport
Q: QuestionWhat type of plug does this dryer machine takes?
Asked by Loveit.
- A:Answer Hello! Thank you for your question. The Insignia 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer uses a standard 120V, 3-prong grounded household outlet, similar to most washing machines. Please ensure the washer is connected to a properly grounded outlet. Darshan | Insignia
Answered by InsigniaCustomerSupport
Q: QuestionYou'll pick up the old washing machine when you deliver the new one
Asked by Elena.
- A:Answer Hello, thank you for the question. For questions about delivery, haul-away, and removal of an old washer, we recommend contacting Best Buy directly at 1 (888) 237-8289. They can confirm whether old appliance pickup is included with your delivery and review the options available for your order and location. Poojitha | Insignia
Answered by InsigniaCustomerSupport
Q: QuestionDoes this washing machine lid lock when cycle starts?
Asked by Penny.
- A:Answer Hi, thank you for your question. The Insignia 3.7 Cu. Ft. High Efficiency Top‑Loading Washer (Model NS‑TWM35W1) does lock the lid automatically once the wash cycle begins. This green‑zone safety lock stays engaged through agitation and spin phases to prevent accidental opening, and it will release briefly when the washer pauses or when the cycle completes. Shashank | Insignia Products
Answered by InsigniaCustomerSupport
Q: QuestionWhere is this machine manufactured?
Asked by Curious.
- A:Answer Thailand
Answered by Firefly77
Q: QuestionMy washer was delivered without an OPERATING MANUAL, how can I receive one?
Asked by LadyKay.
- A:Answer Hello Insignia Customer, Thank you for your question. We understand how frustrating it can be to receive your washer and not find the operating manual included. You can access the User Manual and Warranty information on the product page. Under the product description, navigate to the Features section, where you'll find links to the product documentation, including the User Manual and Warranty. Sidhartha | Insignia
Answered by InsigniaCustomerSupport
Q: QuestionDoes this washer come with the hoses to hook up to water
Asked by Kelly.
- A:Answer Hello kelly, thank you for the question. The Insignia 3.7 Cu. Ft. Top-Loading Washer typically does not include water inlet hoses in the box. You will need to purchase the hoses separately for installation. Make sure to choose hoses that are compatible with standard washer connections for proper setup. Poojitha | Insignia
Answered by InsigniaCustomerSupport
Q: QuestionDoes every cycle churn slowly? I don't think it is getting the clothes clean enough because it doesn't move them around fast enough. I hear something spin in one revolution, then it stops for a few seconds, and then it repeats.
Asked by KarmasBitch2.
- A:Answer Hello, thank you for the question. What you’re experiencing is normal for a high-efficiency washer, as it uses slow, intermittent movements to clean clothes effectively while using less water. However, if you continue to feel the performance is not meeting your expectations, we recommend reaching out for further assistance. You can contact support at 877-467-4289 or email insignia@bestbuy.com for additional help. Poojitha | Insignia
Answered by InsigniaCustomerSupport
Q: QuestionCan i hook this up to my kitchen sink
Asked by Anonymous.
- A:Answer Hello, thank you for your question. No, the Insignia 3.7 Cu. Ft. Top‑Loading Washer (NS‑TWM35W1) cannot be directly hooked up to a standard kitchen sink. This washer is a full‑size appliance that requires standard hot and cold water supply lines and permanent drain plumbing, not a faucet‑style quick‑connect adapter like portable washers use. Sudeep | Insignia
Answered by InsigniaCustomerSupport

































