Questions & Answers

Q: Questionwhat is the manufactory warranty

Asked 5 years ago by mini.

• A:Answer 1 year. If you get an extended 5year warranty, you get the 1 year plus 4 more years of coverage. The sales person also said that under the extended warranty if the washer can't be fixed after 3 (?) tries, that they will replace it. Other shorter extended warranty lengths are also offered

  Answered 4 years ago by Brian

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Q: QuestionHow much does this weight?

Asked 2 weeks ago by Star.

• A:Answer Hello! Thank you for your question. The Insignia 3.7 Cu. Ft. High Efficiency 12‑Cycle Top‑Loading Washer weighs 109.1 pounds, giving it a sturdy build that stays stable during wash cycles. Darshan | Insignia

  Answered 2 weeks ago by InsigniaCustomerSupport

  
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Q: QuestionI've had this washer for a few years now, recently it has started to make a loud grinding and banging noise while in the spin cycle, wondering if anyone has had similar problems and figured out a solution. Please and thank you.

Asked 3 weeks ago by Daniel.

Q: QuestionDoes this washer come with power chord and hose

Asked 1 month ago by Washerdryer.

• A:Answer Hello! Thank you for your question. The Insignia - 3.7 Cu. Ft. High Efficiency 12-Cycle Top-Loading Washer - White does include the water inlet hoses, but it does not include a power cord. You’ll need to buy the cord separately so you can match it to your outlet type (either 3‑prong or 4‑prong). You can contact Best Buy team at 1-888-237-8289 to purchase the power cord. Darshan | Insignia

  Answered 1 month ago by InsigniaCustomerSupport

  
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Q: QuestionThis washer is only 1 year and 6 months old and it's not working anymore.. You only give 1 year warranty for a washer which is crazy because yall put them together to break in a year or a little more

Asked 1 month ago by Dahlj.

Q: QuestionCan you tell me where the lint trap is located and how to clean it

Asked 1 month ago by Rach.

• A:Answer Hello Rach, Thank you for contacting us. We understand your concern regarding the location and cleaning process of the lint trap on your Insignia 3.7 Cu. Ft. High Efficiency 12‑Cycle Top‑Loading Washer. This model does not use a traditional removable lint trap. Instead, lint is managed through a built‑in self‑cleaning filtration system that flushes debris out through the drain during normal operation. For assistance with locating or cleaning the lint system on your Insignia washer, please contact Insignia Support at [email protected] or 877‑467‑4289 for further guidance. Narendra | Insignia

  Answered 1 month ago by InsigniaCustomerSupport

  
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Q: QuestionIs there a lint trap in the machine?

Asked 1 month ago by Rach.

• A:Answer Hi Rach, Thanks for your question. Yes, this Insignia 3.7 Cu. Ft. Top‑Loading Washer does have a lint filter. Rihan | Insignia Products

  Answered 1 month ago by InsigniaCustomerSupport

  
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Q: QuestionIs there suppose to be water under the tub it sounds like there’s water when I move it

Asked 1 month ago by Anonymous.

Q: QuestionWhy does the liquid detergent & the fabric softener run right out of the bottom of the filling tub? It's a waste of the fabric softener.

Asked 2 months ago by 3903.

• A:Answer Hello, and thank you for the question. If detergent or fabric softener is running straight through the dispenser on the Insignia NS‑TWM35W1, it usually means it’s being added before the washer begins filling. This model dispenses those products during the wash cycle, so adding them too early can cause them to drain out immediately. If the issue continues, please contact us at 877‑467‑4289 or email [email protected] so we can assist you further. Sidhartha | Insignia

  Answered 1 month ago by InsigniaCustomerSupport

  
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Q: QuestionIs anyone else having a severe cold water leak issue? My washer is turned off & my cold water is also turned off at the wall. My washer just leaks constantly into the tub, within 48 hours, I have to drain my washing machine because the tub is full.

Asked 2 months ago by ABrid85.

• A:Answer Hello Insignia Customer, thank you for contacting us. We understand you’re experiencing a cold‑water leak into the tub with your Insignia 3.7 Cu. Ft. High Efficiency 12‑Cycle Top‑Loading Washer – White. To ensure you receive the proper troubleshooting steps and technical support for this issue, please feel free to contact our support team at [email protected] or reach our dedicated team at 1‑877‑467‑4289 for further assistance. Vennila | Insignia

  Answered 1 month ago by InsigniaCustomerSupport

  
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Q: QuestionI'm confused. The product description identifies this as having an agitator, but one of the reviews says it doesn't have an agitator (making it an impeller) Which is it?

Asked 2 months ago by KG1900.

• A:Answer Agitator

  Answered 2 months ago by BryanPVerified Purchase

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Q: Questiondoes it have the spinning function?

Asked 3 months ago by Anonymous.

• A:Answer Hello! Thank you for your question. Yes! The Insignia 3.7 Cu. Ft. High Efficiency Top‑Loading Washer does have a spin function, and it’s included in the washer’s built‑in Drain & Spin and Rinse & Spin cycles. In total, the washer offers 12 wash cycles: Normal/Eco, Quick Wash, Colors, Bulky, Delicates, Towels, Tub Clean, Drain & Spin, Rinse & Spin, Active Wear, Whites, and Heavy Duty, so you have plenty of options to handle all your laundry needs. Darshan | Insignia

  Answered 1 week ago by InsigniaCustomerSupport

  
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Q: Questionwhat is the voltage?

Asked 3 months ago by Anonymous.

• A:Answer 120 volt

  Answered 2 months ago by BryanPVerified Purchase

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Q: QuestionIs the lid metal or plastic

Asked 3 months ago by Anonymous.

• A:Answer Plastic

  Answered 2 months ago by BryanPVerified Purchase

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Q: QuestionCan pods be used?

Asked 3 months ago by Earbuds.

• A:Answer Hello, thank you for your question. Yes, you can use laundry pods in this washer. For best results, place the pod directly into the tub before adding clothes, not in the dispenser. This helps it dissolve properly during the wash cycle. Sidhartha | Insignia

  Answered 1 month ago by InsigniaCustomerSupport

  
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Q: QuestionMy mom is 4'11". Will she be able to reach the bottom of the tub to remove the clothes? So many of the new washers are so deep that she can't reach the bottom.

Asked 4 months ago by Daughter.

• A:Answer I’m 5 foot one and I have to stand on my Tippy Toes so this might not be a good option for her unless she can buy like a little stepstool

  Answered 4 months ago by JessicaVVerified Purchase

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Q: QuestionDoes the lid lock? I am looking for one where the lid doesn’t lock.

Asked 5 months ago by Ross.

• A:Answer Yes, the lid does lock and I don’t know if any washing machine that has a lid that doesn’t lock because that is not allowed. As far as I know, and any machine that doesn’t have a lock lid, mechanism, is broken because it’s all they’re all supposed to lock when in cycle

  Answered 4 months ago by JessicaVVerified Purchase

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Q: QuestionHow long does a full normal cycle take?

Asked 5 months ago by Corgi.

• A:Answer Depends On which setting you’re using but full colors or whites? About 45 minutes unless you have it in quick Wash than less

  Answered 4 months ago by JessicaVVerified Purchase

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Q: QuestionThe washer will not spin anymore what should I check.

Asked 5 months ago by Spinning.

• A:Answer Check on the front. There’s different codes to see what the different problems could be. And how to reset it.

  Answered 4 months ago by JessicaVVerified Purchase

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