“My remote doesn't turn the TV on and off but when the tv is on the remote works just find. Is there something that I am doing or need to do to get the tv to turn on and off by the remonte”
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I'm assuming you are talking about using the included factory remote? If so, I'd try a different remote. Yours might be defective. The good news is you can get an insignia remote cheap if you don't want to exchange the TV and most models of the remote seem to interchange. I have 3 insignia TVs and all the remotes are nearly interchangeable. When you use your remote to turn on the TV wait a few seconds, press the button only once and wait for the TV to essentially boot up. It's not instantly on. You could have a dead key or button on your remote. I have a roku remote like that. Contact best buy, perhaps they can fedex you a replacement remote from Insignia.
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