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I have the same problem just a cheap tv.
Sorry, there was a problem. Please try again later.Hi! This depends on the signal that your TV is receiving and the source (cable box, antenna or others). My best advice would be for you to contact us on the link below, so we can check for available options to help you with this situation. Viridiana E. Insignia Support. https://www.insigniaproducts.com/contact-us
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