“I've got an issue, my tv screen will occasionally go grey and freeze. Any idea to the issue? I have noticed that the power cable going into the TV is loose and wiggles side to side and up and down”
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To check if this is just a minor glitch or an internal problem with the set, please follow the steps below: 1.Unplug your TV from the power outlet. 2. Remove all connections from the back of the TV. 3. While everything is unplugged, press and hold the "POWER" button on your TV for 60 seconds. 4. Plug all connections at the back of your TV making sure all of them are properly connected. 5. Plug the set to the power outlet, if possible, try to connect to a different power outlet or a surge protector. 6. Turn it on and test it. if does not fix you may follow the next steps: go to Home > Settings > Device & Software > About > Check for System Update.
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