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Hi Pat! To perform a factory reset on your Insignia™ 3D Zero Gravity Full Body Massage Chair, follow these steps: Power Off: Ensure the massage chair is turned off and unplugged from the power outlet; Press and Hold: Press and hold the reset button for about 10-15 seconds; Release and Restart: Release the button and plug the chair back into the power outlet. Turn it on to complete the reset process. If you encounter any issues or need further assistance, please don't hesitate to contact our Insignia customer support team (877-467-4289). - Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
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