“The upper neck / head area looks pretty flat. Nearly every other massage chair I see advertised looks like it has a removable pillow to go behind your head. Is this just where some $$ was saved? Does it feel flat to the users?”

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• It feels very flat, I sometimes use a small pillow. If you use a pillow though the massagers can't get to your neck.

  Answered by Keggarmaker 2 years ago

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• Hi Setxwing, You can use the head cushion to reduce the intensity of kneading on your neck and shoulders. (We recommend using the head cushion.) The backrest and back cushion are connected by a zipper. Insignia Product Marites www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered by InsigniaCustomerSupport 2 years ago

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