Questions & Answers

Q: QuestionCan I connect the TV to internet through my phone since I do not have Wifi?

Asked 5 years ago by Monica.

• A:Answer The Fire TV Edition television features built-in Wi-Fi so you can connect it to a wireless network. The TV requires a strong stable high-speed internet connection to stream content. For example Netflix recommends an internet speed of 25 Mbps for 4K content. Also you can connect your multimedia devices to the TV using HDMI. David M. - Insignia Support

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: Questionwhat is the speaker wattage

Asked 5 years ago by question.

• A:Answer Two 10w speakers. David M. - Insignia Support

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionQuestion #1) Can I use a logitech WIFI wireless remote Key Board and mouse utilizing the USB port for the small USB Stick sending unit?

Asked 6 years ago by WIFIQuestion.

• A:Answer You can't use that device with this TV. To pair a Bluetooth device, go Home > Settings > Controllers & Bluetooth Devices. For more information, please visit: https://www.amazon.com/gp/help/customer/display.html?nodeId=GSBSBL44Y4QM59FV The USB port only supports a USB Flash Drive up to 128 GB formatted FAT32. David M. - Insignia Support

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionIs the TV supposed to lean forward when it’s on the stands?

Asked 6 years ago by Anonymous.

Q: QuestionDoes this TV has chrome cast and Apple airplay built in? Can I cast a video to this TV without having to buy a chrome cast adapter?

Asked 6 years ago by elpicurero.

• A:Answer This TV does not have Google Chromecast nor Apple AirPlay built-in. You can connect your Chromecast device and Apple TV box to the TV using HDMI. David M. - Insignia Support

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionI’ve had my tv for a year with no problems. Now my tv is out of sync. How do I fix the problem? I have watched the same episodes on Netflix and Hulu on another tv in the house and it plays perfect. This problem has been occurring for two weeks now.

Asked 6 years ago by Quest.

• A:Answer Try to restart the Fire TV Edition television by pressing and holding the Power/Input Button. For product support please call 1-877-467-4289 available from 8am to 9pm CT daily David M. - Insignia Support

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionWhat is the weight of the TV?

Asked 6 years ago by Andy.

• A:Answer The TV weight with stand is 26.5 pounds. David M. - Insignia Support

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionHow can I set the revolution on my 50-inch Insignia Fire TV

Asked 6 years ago by BC.

• A:Answer This Fire TV Edition television supports 4K - 2160p - UHD resolution. Press and hold the Home button for 3 seconds to display the Quick Access menu, select Info to see the resolution of the video that's playing. This TV doesn't change the resolution of the video signal. David M. - Insignia Support

  Answered 5 years ago by InsigniaCustomerSupport

  
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Q: QuestionDoes this tv come with the iHeart Radio app? I currently have a Vizio tv that comes with iHeart Radio. Would like to know if it has that because I use it alot. Don't want to buy this TV and then find out it doesn't have iHeart Radio on it.

Asked 6 years ago by roycegr.

• A:Answer The app iHeartRadio TV by iHeartMedia shows as available for the Fire TV Edition experience. To search for more available apps, please visit: amazon.com > Shop By Category > Fire TV > Fire TV Apps & Channels > Refine by Device Type select Fire TV Edition TV and search. David M. - Insignia Support

  Answered 6 years ago by InsigniaCustomerSupport

  
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Q: QuestionSo does the 55’ insignia not drop in price like the 58?..... I don’t understand why is the same tv but bigger cost less, please lmk if you know if 55’ is on sale like the the 58’

Asked 6 years ago by Bsay.

• A:Answer All Black Friday ad items are available for sale November 28, 2019–November 30, 2019. Prices and offers are subject to change and are valid online during, but may start before and end after, the ad dates. For more information, please visit: https://www.bestbuy.com/site/black-friday/terms-conditions-black-friday-ad/pcmcat1572375461960.c?id=pcmcat1572375461960 David M. - Insignia Support

  Answered 6 years ago by InsigniaCustomerSupport

  
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Q: Questionare there buttons on the TV?

Asked 6 years ago by hoagieman.

• A:Answer Hi! This TV model has only the Input/Power button available on the set itself. Viridiana E. Insignia Support. https://www.insigniaproducts.com/contact-us

  Answered 6 years ago by InsigniaCustomerSupport

  
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Q: Questionhow far apart are the feet

Asked 6 years ago by hoagieman.

• A:Answer The stand width at the widest part (footprint) is 38.38 inches. David M. - Insignia Support

  Answered 6 years ago by InsigniaCustomerSupport

  
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Q: QuestionDoes this TV have a sleep timer?

Asked 6 years ago by Summer.

• A:Answer Yes, to activate this function press and hold the Home Button for 3 seconds to launch the Quick Access Menu and select Sleep Timer. David M. - Insignia Support

  Answered 6 years ago by InsigniaCustomerSupport

  
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Q: QuestionCan You download from a store apps on this tv if connected to the internet like crunchyroll on the tv itself

Asked 6 years ago by Daniel.

• A:Answer The app Crunchyroll by Ellation, Inc. is available for the Fire TV Edition experience. To search for more available apps go to: amazon.com > Shop By Category > Fire TV > Fire TV Apps & Channels > Refine by Device Type select Fire TV Edition TV and search. David M. - Insignia Support

  Answered 6 years ago by InsigniaCustomerSupport

  
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Q: QuestionUsing Alexa are you able to use voice commands to change the channel hands free ? our son has C.P. and cannot physically change the channel with a remote.

Asked 6 years ago by Anonymous.

• A:Answer For hands free control, you need to link an Echo device; using the smartphone Alexa app go Home > Menu > Settings > Video and TV > Fire TV and follow the on-screen instructions. For more information about the Alexa commands you can use to control your TV, please visit: https://www.amazon.com/gp/help/customer/display.html?nodeId=202174250 David M. - Insignia Support

  Answered 6 years ago by InsigniaCustomerSupport

  
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Q: QuestionInsignia TV 50 inch TV came with RV. I cannot find any USB ports to plug into for streaming Netflix, Amazon tv, etc. It does not seem like the other smart TVs I have had. It is fix mounted to in a cutout in the wall. Is it possible this is not a smart tv?

Asked 6 years ago by RVTVnoserialnumber.

• A:Answer Hi. The TV does have a USB port. This Fire TV is a smart TV and can connect to the internet via WiFi. If the access is blocked by the cabinet is built into, please route the cables appropriately. If you feel in need of further guidance, please contact us on the link below my signature. Carlos V. - Insignia Support https://www.insigniaproducts.com/contact-us

  Answered 6 years ago by InsigniaCustomerSupport

  
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Q: QuestionWill I be able to stream Hallmark Movies Now?

Asked 6 years ago by Jeanne.

• A:Answer The app Hallmark Movies Now by Hallmark Life is available for the Fire TV Edition. To search for more available apps to download, please visit: amazon.com > Menu - Shop By Category > Fire TV > Fire TV Apps & Channels > Refine by Device Type select Fire TV Edition TV and search. David M. - Insignia Support

  Answered 6 years ago by InsigniaCustomerSupport

  
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Q: QuestionDoes this tv have bluetooth?

Asked 6 years ago by John.

• A:Answer To pair a Bluetooth device, go Home > Settings > Controllers & Bluetooth Devices. For more information, please visit: https://www.amazon.com/gp/help/customer/display.html?nodeId=GSBSBL44Y4QM59FV David M. - Insignia Support

  Answered 6 years ago by InsigniaCustomerSupport

  
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Q: Questionwill this tv support Disney plus?

Asked 6 years ago by gabb.

• A:Answer Yes it will. You just need to download the Disney+ app from the app section of the FireTV. I downloaded it and it works great!

  Answered 6 years ago by KevinVerified Purchase

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