Questions & Answers

Q: QuestionHow do i adjust the picture size on my 55” insignia smart tv with fire stick built in?My Dish Network picture don’t look right and can’t figure out how to change picture size.

Asked 6 years ago by Anonymous.

• A:Answer Only HD channels will fill the screen from edge to edge

  Answered 6 years ago by tomn

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Q: QuestionI just got this tv and it worked fine earlier. I get home after work and tired using my ps4, you can hear it but no picture. what's wrong?

Asked 6 years ago by mrdotwright.

• A:Answer well I updated the software and it's fine now, I guess I jumped the gun a bit.

  Answered 6 years ago by mrdotwright

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Q: QuestionI just got a new AT&T Uverse cable box and hooked it up to my Insignia Roku Model NS-55DR620NA18. I can't seem to get the picture to fit the TV AND I can't get the Uverse remote to pair. I've tried all the codes as it says. Can ya help?

Asked 6 years ago by Pamcakes.

Q: QuestionHow do you change the date and time

Asked 6 years ago by Confused.

• A:Answer Hello, I understand that sometimes the menu on the TV could be confusing, so my best advise would be to contact us at 877-467-4289 where one of our representatives will be able to guide you step by step to change this settings on the device and get you the right Date and Time. Hector S. - Insignia Support

  Answered 6 years ago by InsigniaCustomerSupport

  
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Q: QuestionIs it possible to save WiFi password? Every time it disconnects I get prompted to re enter. Thanks

Asked 6 years ago by Bennett.

• A:Answer Hello Bennett, This behavior is not normal on the TV, since it should be connecting automatically to the network you entered. Please contact us at 877-467-4289, so we can assist you to get this situation resolved. Hector S- Insignia Support

  Answered 6 years ago by InsigniaCustomerSupport

  
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Q: QuestionI bought the Insignia 43" 4k UHD Roku TV less than 3 months ago, and hardly use it. Today I can't even turn it on.

Asked 6 years ago by ptcarr.

• A:Answer Perhaps it's time to call the geeks check batteries in remote first unplug then plug in TV if that doesn't work call geeks

  Answered 6 years ago by LiteninVerified Purchase

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Q: QuestionI do not see where the power requirements are given for this TV. Can you please share the Volatege/Current usage?

Asked 6 years ago by ExpatSyd.

• A:Answer This TV unit uses 208 kilowatt hours Estimated Annual Electricity Use

  Answered 6 years ago by CommunityAnswer

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Q: QuestionMy entertainment center has an opening of 54” wide and 36 “ tall. Will this 55” tv fit in the space?

Asked 6 years ago by Anonymous.

• A:Answer No to small

  Answered 6 years ago by ErnmobVerified Purchase

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Q: QuestionWhy does my ps4 gaming look worse on this tv? This is a newer TV it should look crisp. My older TVs look better. Help

Asked 6 years ago by Aaaaa.

Q: QuestionWill insignia Bluetooth headphones work with this TV?

Asked 6 years ago by hipcoolchic.

• A:Answer I am unaware of any Blue Tooth device connecting to the tv. I use the ROKU app on my phone and connect to the tv thru that.

  Answered 6 years ago by TomcVerified Purchase

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Q: QuestionWhen I ask alexa to turn to CBS it says can not find

Asked 6 years ago by Bob.

Q: QuestionIs the remote full function?

Asked 7 years ago by dek1958.

• A:Answer In this case I think that it would be convenient if you give us a call at 1-877-467-4289, one of our agents will answer all of your questions. Ruben- Insignia support

  Answered 7 years ago by InsigniaCustomerSupport

  
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Q: QuestionMy tv loses WiFi from time to time and that being said, what Ethernet cable do I use, cat 5 or 6?

Asked 7 years ago by JAR.

• A:Answer How long distance is there from the TV to the router? If so, you could try to put them closer. If doesn't work a cable cat 5 would be enough.

  Answered 6 years ago by ElfeVerified Purchase

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Q: QuestionWhat kind of Ethernet cable do I need to hook up the tv to my modern box? Does the jack have be cat 5 or 6?

Asked 7 years ago by JAR.

• A:Answer The great thing about this TV is if you have a wireless router / modem you don't have to plug any devices into it , it will recognize your Wi-Fi. You'll be up and running in no time.

  Answered 7 years ago by MadamChairVerified Purchase

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Q: QuestionDoes this or any newer TV offer Picture in Picture?

Asked 7 years ago by PIP.

• A:Answer This tv does not.

  Answered 6 years ago by BjohnVerified Purchase

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Q: QuestionDo I HAVE to connect to the internet to use this TV? Some smart TVs won't work unless you do, so they can track your usage. I already have my own Roku and Firestick so if I just want the TV for the 2160p and 4K features do I have to use the Wi-Fi?

Asked 7 years ago by Donnathesinger.

• A:Answer No. WiFi set up is not required.

  Answered 6 years ago by BjohnVerified Purchase

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Q: QuestionFour questions: Does this TV do closed caption? Is an HDMI cable included? Is there an ethernet (cat-5) socket? Which aftermarket remotes work with this one?

Asked 7 years ago by Brian.

• A:Answer It does closed captioning, would not have brought it if it didn’t

  Answered 6 years ago by BobsVerified Purchase

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Q: QuestionThe remote does not have number buttons to directly tune an antenna TV channel. Is there another remote that will direct tune TV stations?

Asked 7 years ago by Silby9.

• A:Answer Use your android phone for remote control, and you can use private audio too, just plug you headphones and done.

  Answered 6 years ago by Ramon2017Verified Purchase

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Q: QuestionDoes the USB port have enough power to use a 4T portable HDD?

Asked 7 years ago by Dino.

• A:Answer No, the 2.0 USB port does not provide enough power for the typical 4TB portable drive, which is designed to be powered by a USB 3.0 port.

  Answered 7 years ago by CommunityAnswer

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